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Services offered by CI are not directed to individuals under the age of twenty-one (21). If you are under twenty-one (21), you should not provide any personal information to us. Likewise, we do not knowingly collect information from children under 13. Visit the Federal Trade Commission website (www.ftc.gov) for more information about the Children’s Online Privacy Protection Act (COPPA).
Information is gathered from your use of the CI Services by us, our service providers, advertisers, sponsors, and partners.
Information You Provide. We may collect information that you choose to provide during use of the CI Services in a variety of ways, such as when you:
Automated Information. Information regarding your use of the CI Services may be collected and/or aggregated by automated means. This automatically collected information may include information such as:
When you use the CI sites, various technologies such as cookies, local shared objects, and web beacons (generally referred to as "Data Technologies"), are used to automatically collect information. "Cookies" are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. "Local shared objects," or “LSOs,” sometimes known as Flash cookies, may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit. A "web beacon" (e.g., Internet tag, pixel tag or clear pixel GIF), links web pages to web servers and their cookies, and may be used to identify you and monitor your activity on the CI sites. Anonymous advertising identifiers are increasingly being used on mobile devices in a manner similar to cookies. When we refer to Data Technologies, we are including all current and similar future technologies.
One or more Data Technologies may be used on the CI sites and other websites and mobile applications (that may not be the CI sites) used by us, by another party on our behalf, or by third parties in accordance with their privacy policies. Data Technologies may be used by us and others, on our behalf and on their own behalf, to collect information about you that may be added to your user profile and used to connect information about you from different sources, websites, devices, and mobile applications. This information may be used to more effectively market our products and services, and those of our affiliates and third parties, that may be of interest to you.
We may use a trackable toll-free telephone number in advertisements. If you call one of these uniquely generated toll-free numbers, we (or a service provider acting on our behalf) may collect non-personally identifiable information about the call (e.g., date, time, duration), as well as personally identifiable information (e.g., your name, and the telephone number from which your call originated).
Videos. We may target and track the videos you view on the CI sites. You consent to our tracking of your video viewing through the CI sites or third-party social media for up to two years or as permitted by applicable law.
Location Information. We may use location information to provide location-based services and content, as well as to understand traffic patterns in and around our retail locations. You can adjust the setting on your device(s) to limit tracking or to decline cookies, but as a result you may not be able to use certain features of the CI sites or Content or take full advantage of all of our offerings.
Publicly Posted Information. Information that you make available to us and others via social media networks, forums, blogs, list serves, chat rooms or similar functionality is public information that we or others may share or use in accordance with the law.
Combined Information and Information from Other Sources. We may combine information that you provide to us, directly or indirectly, through our affiliates and other sources, with other information that is automatically collected. The combined information may include information about your use of the CI sites, your use of other websites, devices and mobile applications and information from our affiliates and other sources.
We may use information we collect for various business purposes including:
We cannot change your personal information over the phone. You can change your personal information by logging into your password-protected account. If you would like assistance updating information we have about you or your preferences, please contact us by email at [email protected].
Advertising networks may provide customization, auditing, research and reporting for us, our affiliates, and other advertisers. This activity takes place both on the CI sites and on third-party’s websites and mobile applications, allowing CI and our business partners to deliver enhanced marketing programs, and to help measure the effectiveness of our targeting advertising.
We do not provide information that is directly associated with a specific person (such as name and address) to an advertising network when you interact with or view a customized advertisement. However, when you view or interact with an advertisement, the advertiser may assume that you are interested in the subject matter of the advertisement.
When you visit websites, they may store or retrieve data about you using cookies and similar technologies ("cookies"). Cookies may be necessary for the basic functionality of the website, as well as other purposes. You can set your device or browser to accept or reject most cookies, or at least notify you in most situations where the technology is offered. In addition, you may set a Do Not Track preference in your Web browser. Please note that if you reject cookies, it may impact your experience on the website, and you may continue to receive advertisements (but they will not be tailored to your specific interests).As noted above, you can set your device or browser to accept or reject most cookies, or at least notify you in most situations where the technology is offered.
In addition, the advertising networks we engage may participate in one of the following self-regulatory programs for targeted advertising, which provide the associated user opt-outs:
The security of your personal information is important to us. We use commercially reasonable administrative, technical, personnel, and physical security measures designed to safeguard information about you in our possession against loss, theft and unauthorized use, disclosure, or modification. Of course, despite these measures, we cannot guarantee perfect security of networks, servers, and databases we operate or that are operated on our behalf. Please note that we will never email you asking for account information like your username, date of birth, credit card information, or other personal information. Finally, we will never email you with attachments that can be opened. If you receive a suspicious email that appears to be from us, please contact us at https://www.cigarsinternational.com/help/contact-us/.
Most if not all the personal information is stored in the United States. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States, which may have a different data protection regime from the country in which you reside. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.
We will retain your personal information for as long as reasonably necessary for the specific purposes we have disclosed to you, such as to provide services to you (for example, as long as you maintain an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
We do not sell or otherwise share information about you that we collect or receive, except as described below:
a) protect or defend our interests and the legal rights or property of CI and our affiliates;
b) protect the rights, interests, safety and security of users of the CI Services or members of the public;
c) protect against fraud or for risk management purposes; or
d) comply with applicable law or legal process, as well as prudent legal practice as we may determine.
You are entitled to make certain choices about how we communicate with you.
Under California’s “Shine the Light” law, if you are a California resident who provides personal information in obtaining products or services for personal use, you may choose to opt out of any sharing of that personal information with third parties by one of our brands or affiliates with whom you have provided that personal information. If you are a California resident and (1) you wish to opt out; or (2) you wish to request information concerning whether one of our brands or affiliates has disclosed any of your personal information to any third parties for direct marketing purposes, you may contact us as specified in the “Contact For More Information” section below.
Information We Collect
We collect and retain the following categories of personal information from consumers for the business purpose of complying with federal, state, and local laws, and regulations governing our business, and to help us determine what products and services might be of greatest interest to you.
CI collects at least one item from each of the below categories of personal information identified in the California Consumer Privacy Act.
Category / Examples:
A. Identifiers. Your real name, alias, date of birth, postal address, telephone number, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, address, telephone number, driver's license or state identification card number, or other financial information. Some personal information included in this category may overlap with other categories.
C. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
D. Internet or other similar network activity. Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
We obtain the categories of personal information listed above from the following categories of sources:
We do not collect sensitive personal information as defined under California law.
Sharing Personal Information
We may disclose your personal information to our corporate affiliates and to third parties with whom we have joint marketing agreements for the purpose of offering complementary products and services. When we disclose personal information to our affiliates, service providers, and/or third parties, we do so under a contract that describes the business purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except for performing the services provided under the contract.
We may have disclosed or sold the following categories of personal information:
Category A: Identifiers
Category B: California Customer Records personal information categories
Category C: Commercial Information
Category D: Internet or other similar network activity
Accessing, Correcting, or Deleting Personal Information
If you are a California resident, upon our receipt of a verifiable request from you, you can obtain access to the personal information about you which we have in our files, or which we have used or shared with third parties. This section describes your CCPA and CPRA rights and explains how to exercise those rights.
Requests to Know and/or Correct
You have the right to request that we disclose certain information to you about our collection and use of your personal information, including: the categories and specific pieces of personal information we have collected about you. You also have a right to correct any such personal information you believe to be inaccurate.
Requests to Delete
You have the right to request that we delete any of your personal information that we have collected and retained, subject to certain exceptions in the CCPA/CPRA. Once we receive and confirm your verifiable consumer request, we will delete your requested personal information from our records, unless an exception applies, and we will direct our service providers to similarly delete your personal information from their records.
Exercising Your Request to Know, Correct, or Delete Rights
In order to submit a verifiable consumer request to know what personal information we may have collected or shared, or to correct or request the deletion of any of your personal information, you may use one of these two Communication Methods:
Upon receipt of a request by one of the above methods concerning your personal information, we will attempt to verify your identity (or authority to make the request) by:
You may make a verifiable consumer request up to two times within any 12-month period. We will not be able to respond to requests made more frequently than that.
Right to Non-Discrimination for the Exercise of Consumer’s Privacy Rights
You have a right not to receive discriminatory treatment from us for the exercise of any of your privacy rights conferred by the CCPA/CPRA.
Your Right to Opt-Out
As a California resident, you have the right to limit the personal information that we share with or sell to our affiliates or third parties. Please know that the CPRA definition of “sale” includes disclosure of personal information in exchange for anything of value, whereas the CPRA definition of “share” means disclosure of personal information for targeted advertising. You also have a right to limit the sensitive personal information that we may collect to that necessary to perform the service or to provide the goods that we offer for sale. To request that your personal information not be shared or sold, or to limit the sensitive personal information that we may collect, please follow this hyperlink: online request form. In addition, customers who are California residents may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us at either our toll-free number or residents may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us at either our toll-free number or https://www.cigarsinternational.com/help/contact-us/. Even if you opt out of the disclosures described in this section, we may still disclose information to affiliates and non-affiliated third parties as permitted by law.
Correcting Your Information
If you are a registered user of the CI sites, you may make changes or updates to certain information by logging into your password-protected account within the CI sites. Additionally, if you believe that information we maintain about you is inaccurate, subject to applicable law, you may request that we correct or amend the information by contacting us as indicated in the "Contact For More Information" section below.
Online Tracking Policy for California Residents
As a California consumer, you can designate an authorized agent to make a request under the CCPA on your behalf. To do so, please write to us at the address provided below, providing your full name and address, the name and address of your authorized agent, the agent’s contact information, specify your relationship with the authorized agent, and the purpose for which you are designating the authorized agent. You may revoke the authority of that agent at any time by contacting us in writing at the address below.
Subject to certain limitations, the VCDPA affords you the following rights:
Exercising Certain Rights
To exercise your rights to access, delete, correct, or opt out of the sale of personal information, please use our self-service online request form.
Upon receipt of a request, we will attempt to verify your identity by:
If we are unable to verify your request with the information initially provided, we will contact you.
If we decline your request for any reason, we will notify you. You can appeal this decision by contacting us.
Sales of Personal Advertising
We do not “sell” personal information as defined by the VCDPA. The VCDPA defines “sale” of personal information to mean “the exchange of personal data for monetary consideration by the controller to a third party.” In other words, “sale” is qualified to mean only those instances where personal data is exchanged for money. Virginia’s CDPA also excludes from the definition of “sale” the disclosure of personal data: (i) to a processor; (ii) to an affiliate; (iii) that the consumer “intentionally made available to the general public via a channel of mass media” and “did not restrict to a specific audience”; or (iv) is disclosed as an asset in a merger, acquisition, or similar transaction.
To opt out of targeted advertising, please adjust your cookie preferences.
We do not engage in “profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer” as defined by the VCDPA. The VCDPA defines “profiling” to mean “any form of automated processing performed on personal data to evaluate, analyze, or predict personal aspects related to an identified or identifiable natural person's economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.” Further, the VCDPA defines “decisions that produce legal or similarly significant effects concerning the consumer” to mean “a decision made by the controller that results in the provision or denial by the controller of financial and lending services, housing, insurance, education enrollment, criminal justice, employment opportunities, health care services, or access to basic necessities, such as food and water.”
Sensitive Personal Information
The VCDPA provides a right to limit the collection of sensitive personal information. Please note that we do not collect sensitive personal information as defined under the VCDPA.
We use commercially reasonable administrative, technical, personnel, and physical security measures designed to safeguard information about you in our possession against loss, theft and unauthorized use, disclosure, or modification.
Consumers with Disabilities
Any consumer with a disability (or their authorized agent) may contact us by visiting our website or calling our customer service department at 1-888-244-2790. Additionally, you can access our accessibility interface by clicking the "Accessibility" link under the Customer Service links on the bottom of each web page.
Contact for More Information
ATTN: CIGARS INTERNATIONAL PRIVACY OFFICE
1911 Spillman Drive
Dept. # 375
Bethlehem, PA 18015