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Customer Reviews

Overall Rating 4.91 out of 5 Based on 158 Ratings
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Please note: reviews are posted periodically. Keep the cursing to a minimum and the content useful and we'll probably put it up — negative or positive. Just be aware, it might take up to 1 week to post. Correcting the innumerable spelling and grammar mistakes takes time. We're just trying to make you guys look smart, fair enough?

"Just starting to get into cigars so Went to the store and bought a humidor starter kit. staff was very helpful in explaining things to me and helping me pick things out."
— Rui S.
Verified Buyer
"Just wanted to note, just dang right great. Period."
— Scott H.
"Well, I haven't ordered my own relatively decent cigar box or bundle before due to the fact that a $34.99 20-box of Churchill Bahua Blu Nicaragua cigars would cost more than double the amount CI would ever charge for a mid-level or lower end decent box of smokes. I am about to buy this box after trying one from the local mom and pop shop for 5 bucks. I was told this was the better choice for me and that Nicaragua cigars that are really made of only real Nicaraguan Tobaccos from one or three regions that are known to fill the best cigars. I bought a 20-box of Don Rafael Toro Maduros by Victor Sinclair. They were the best I've had until the even more affordable stogie I'll be ordering. I've only had cigars that aren't Phillies or Garcia Vega except for a few times before buying from CI. I don't regret my purchase as the price was right and I learned that medium bodied real completely Nicaraguan cigars are the most delicious and pack the right amount of punch for my taste. Thanks CI for being so fair with prices and those who can afford a few bucks more per cigar are going to find the best cigars on the market at prices they've never seen before for such highly rated cigars. I use a Bic honestly or a cheap torch lighter until it breaks but a Colibri Double Bladed Guillotine cutter is a must. There are sales here so keep looking for a deal. CI rocks."
— Nick
Verified Buyer
"I like the rhetoric. I've bought a few brands on write-up alone, the good, the bad, and the ugly. And, these guys have a sense of humor."
— Andrew C.
Verified Buyer
"Been a customer for years. The selection at CI is unmatched, the quality of the cigars top notch, and the accuracy and speed of service is tremendous! The prices for CI's products are excellent----you get what you pay for. Is there a reason to shop anywhere else? I enjoy the shopping experience with CI!"
— Jeff K.
Verified Buyer
"This is where I shop for my cigars. Period!!!"
— Michael P.
Verified Buyer
"When I ordered the humidor I was stoked, and I accidentally let an old address that was in my computer get entered into the shipping address, I was tracking my order and realized my humidor had been sent to an address I haven't lived at for years. I was heart broke and really pissed off that some lucky son of a gun had my order. Well I called CI's cust. care dept. Woah as me, and Nick made sure everything was ok, contacted UPS and they picked up the humidor and got it to me the next day. Nick went above and beyond to make sure my order got to me. Nick, to you I say, Thank You. To CI I say Thank You as well, your customer care dept. really does care, I'm impressed and will not get skinned by the local cigar shops again, my smokes from CI are fresher and always come sealed, i just put over 50 cigars in my humidor, all from CI and the humidor only dropped 2 % them bounced right back, in the past I got cigars locally thinking they would be fresher, well they dropped my humidor to 40% before I pulled them out. CI never fails me or my smoker friends."
— Jon M.
Verified Buyer
"I have researched the Big three online cigar retailers for several months. I decided to go with CI for my first order and I've never looked back. This is as good as it gets for selection, value, quality and especially customer service! The Make me an offer option is unIque to this company and it's not only a great way to save big bucks on top shelf smokes but it's fun and exciting haggling back and forth. Look, just set up your account and start shopping and see for yourself! Well done CI."
— Rickey H.
Verified Buyer
"AWESOME! Keep it up!"
— Michael G.
Verified Buyer
"Ordering my cigars are as special as shopping for Christmas, but the best event of all is going to CI's mega location in PA to embrace the culture, the vapors and sampling the unknown brands."
— CRAIG G.
Verified Buyer
"I'm on cigar international website all the time. When I'm not on the site I'm looking through the catalog."
— JOSEPH B.
Verified Buyer
"Couldn't be happier. Made 3 orders all came very quickly. Very nice smokes. Tried other company's never will go back. CI sells quality merchandise nice selection you would be hard pressed to fine a better company. Wonderful service great shipping times. Thank you."
— mark v.
Verified Buyer
"I orders the Gurkha Viper Churchill 10 pk and they are advertised in the catalog showing them in a box.I thought these would be a great gift but they came without a box.Kinda misleading."
— Mark G.
Verified Buyer
"You guys are great! Iam very happy with your products ."
— Mehdi S.
Verified Buyer
"CI never lets me down. Whenever someone needs a travel humidor, I direct them to purchase the bundle here to get more bang for your buck."
— Christen C.
Verified Buyer
"CI is by far the best! I've never had any serious issues with purchases online or in all retail stores. If something arrived damaged due to shipping or even if I forgot to check the box for the free items on purchases they took care of me with a simple 5 minute phone call. As I'm writing this review I'm smoking a blendlab purchased from the superstore. Couldn't be more impressed and satisfied from any other place. My only wish is CI would make some sort of customer loyalty program!! Point system, something that adds up to reward your extremely loyal customers. Keep up the good work CI! Got my business for life!"
— JOSEPH B.
Verified Buyer
"bottom line is CI gives terrific service. It is indeed the place to go to get what you want and get it it when you want it. No screw ups. Thanks CI!!"
— DENIS W.
"I love Cigars International! I am a big fan of mmao and love when I find promo codes. I check this site daily for sales and your daily deals. thank you for creating a great site to buy cigars. I live in rural area and there is no where close for me to buy good cigars, unless I want to drive 3 hours to do so and pay massive markup prices , or worse buy gas station cigars which by the way your $0.30-$0.60 cigars are %100 better and cheaper then anything you can buy there. The only things I wish was different tho is, I wish shipping was cheaper, also I wish some of your budget cigars came in smaller quantitys so I dont get stuck with a lot that I dont care for, and lastly I wish I had more money to spend here :)"
— malinda b.
Verified Buyer
"CI is the only place I go to for all my cigar needs. Nobody does it better than them!"
— RICHARD W.
"Awesome products, at awesome prices!"
— Eric W.
Verified Buyer
"I order five hundred cigars a year. Every order has been spot on with no errors. Great selection and a budget that fits most customers. Customer service is easy to deal with when you have questions about your order. My only complaint is that Cigars International uses USPS for standard shipping. Products for some reason have a difficult time leaving Horsham PA which adds an unnecessary delay in the order. I am uncomfortable with USPS in my zip code, not so much for Fed Ex or UPS."
— JOHN B.
Verified Buyer
"wow I was not expecting suck a great tasting and awesome burning cigar from the Sosa specially for the price!!! My only regret is not buying more!!!! Thx CI"
— Juan C.
Verified Buyer
"Love shopping at CI GREAT CIGARS AT AWESOME PRICES"
— Patrick D.
Verified Buyer
"Excellent service and product quality..."
— JERRY P.
Verified Buyer
"Been buying cigars from you guys for years and as always I am greatly satisfied and I love your flash sales keep up the good work."
— Rick S.
Verified Buyer
"for the everyday casual, do your chores or just sit back and relax, this is a great smoke at a great price."
— Dennis G.
Verified Buyer
"My orders are on time àlong with being fresh...I have ordered from others and that has not been the case. ..thank you for refilling an order that was list at no cost to me....That's huge!"
— Michael H.
Verified Buyer
"love this company! Great customer service along with an outstanding stock of smokes and great prices!!!"
— Jim M.
Verified Buyer
"CI provides: exceptional products at exceptional prices, speedy delivery, a pleasant and knowledgable staff, and I couldn't be more pleased with the entire operation and the quality of thei products!"
— Michael G.
Verified Buyer
"I do a lot of Cigar business with CI International, and for over 10 years I've only a couple of occasions in the past, where there were minor porblems; however, CI CUSTOMER SERVICE took care of the problems. If you like a good Cigar, buy from CI INTERNATIONAL"
— LARRY Y.
Verified Buyer
"Simply GREAT....Tony the Tiger voice"
— Ronnie A.
Verified Buyer
"All went well. No issues."
— gregory g.
Verified Buyer
"this is a great cigar"
— ROBERT P.
Verified Buyer
"Order the 5 Vegas Classic, superb service was received and soon enough I was able to enjoy one Classic smoke good enough for daily enjoyment. CI rocks... Life is Good !!!"
— RENE C.
Verified Buyer
"this is been a great humidor. It works exactly as advertised and I can't be more happy with it. The sticks come out great and I can't wait till I get a humidifier to add to it to make it even better."
— Charles C.
Verified Buyer
"As always CI has always been as advertised. I have purchased cigars on other sites and the stickes are sometimes dry and don't burn as they should never at CI.."
— Michael P.
Verified Buyer
"generally always a great experience. would like to have all orders shipped together when ordered on same day , instead of separate and more expensive shipping costs."
— GREG B.
Verified Buyer
"Great selection of cigars. Pricing is best in industry!"
— EDDIE S.
Verified Buyer
"Good cigars, good price.."
— Greg P.
Verified Buyer
"The order was delivered very quicckly, package great, and the 3 different cigars were fresh and looked great."
— Kenneth L.
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