Keeping you happy is our number one priority. Returns are easy - if you are not
satisfied with your purchase, you may return the item to our warehouse within 15
days of receipt of your order for an exchange, credit, or refund. Returns take up
to 10 business days from receiving a return to process. Before returning the item,
please contact Customer Service or call
1-888-244-2790 and let us know what item you are returning
and why. Then a Return Merchandise Authorization Number (RMA#) will be issued. It
is important that you make note of this number to include with your return.
We do our best to provide you with the highest quality cigars, pipes, and accessories,
in perfect condition, as quickly as possible. Every shipment is inspected for quality
and undergoes a series of several spot-checks by our shipping staff for accuracy
and quality. Should you experience any problems, please contact
Customer Service. We're here to help. We guarantee your satisfaction and
we will work to achieve it.
Cigars — For cigars by the box or bundle of 20 cigars or
more, if you try 1 cigar and return the remainder, you will receive full merchandise
credit, less shipping charges. If you try more than 1, pro-rata credit is applied,
less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns
must be in new, unopened condition to receive full credit. This includes having
cigars in their cellophane wrappers. Please keep the original packaging and anyaccessories
to return with the item and do not return any cut or smoked cigars, as this may
affect your refund.
Pipes — If you are not satisfied with your pipe for any reason,
you may return the item within 15 days of receipt of your order for an exchange,credit,
or refund. Returns take up to 10 business days from receiving a return to process.
Only pipes that have not been smoked are eligible for return. We stand behind every
pipe we sell to be free of defect for one year. Warranty does not include stem,
mouthpiece, excess wear and tear, and cracks due to dropping.
Pipe Tobacco — If you feel your tobacco was not manufactured
to the highest of standards - or if the tobacco is not what you ordered - please
contact us immediately. Only unopened containers
are eligible for return within 15 days of receipt of your order.
If you fail to return merchandise within the given timeframe or without an RMA#,
we may deny credit or issue a 15% re-stocking fee.
We do our best to provide you perfect products in perfect condition as quickly as
possible. Shipments are inspected and double checked by our shipping staff for accuracy
and quality. Should you experience any problems, please contact Customer Service.