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Shipping charges are based on the amount purchased. Our shipping schedule is as follows:
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| Order Total | | Standard | | 2nd Day | | Next Day |
| 0 to $50.00 | | $5.00 | $10.00 | $20.00 |
| $50.01 to $100.00 | | $6.50 | $11.50 | $21.50 |
| $100.01 and up | | $8.95 | $13.95 | $23.95 |
Standard Shipping Policies:
- Must be 21 years or older to order
- 6% sales tax applied to all Pennsylvania shipments
- In-stock orders received by 3pm EST (Monday thru Friday) are shipped the same day
- Due to FAA regulations, lighters must be shipped via ground parcel services. Express shipping is not available
- Upgrade charges to Alaska and Hawaii are higher - add $12 for 2-day AIR and add $30 for Next Day
- Shipments to PO Boxes, Montana, Washington, FPO, APO, Puerto Rico, Virgin Islands, and Guam are shipped Priority Mail. Upgrade options are not availabe. Insurance charges may be applied
- Certain items, such as oversized merchandise, Cigar of the Month Clubs, and other shipments may require additional shipping charges. Any such charges will be noted on your checkout page before ordering
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We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 3pm Eastern time for same day shipping from our warehouse in Pennsylvania. Standard shipping takes from 2 to 6 business days from date of shipment (not including weekends or holidays), depending on your proximity to our warehouse.
For more urgent requests and for customers living on the West coast, we offer 2-DAY AIR EXPRESS and OVERNIGHT options at a small additional charge (Click here for shipping rates).
Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available. We cannot be held responsible for FedEx or UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out intra-day.)
You can check shipment status by using the My Account link found on each page.
Orders ship from our warehouse located in Bethlehem, PA. Click here for a UPS standard delivery map.
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Locate your FedEx and UPS orders quickly and easily online! Click on the My Account link under the "My Accounts" area to pinpoint the status of your Cigarsinternational.com shipment. They're coming soon!
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Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for a prompt exchange, credit, or refund. Before returning the item, please contact Customer Service or call 1-888-244-2790 and let us know what and why you are returning the item, and a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.
How the return policy works: for cigars by the box or bundle- if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers, 5-Packs and non-cigar merchandise, returns must be in new, unopened condition to receive credit. Please keep the original packaging and any accessories to return with the item.
If you fail to return merchandise within the given timeframe or without an RMA#, we may deny credit or issue a 15% re-stocking fee.
We do our best to provide you perfect cigars in perfect condition as quickly as possible. Shipments are inspected and double checked by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service.
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Is your browser setup to accept cookies?
To fully utilize this site, it is necessary for your browser to accept the use of cookies (especially per-session cookies).
To test whether per-session cookies are enabled on your browser, simply click the link below. This will check your browser's cookie configuration for use with CigarsInternational.com.
Test Your Browser's "Cookie" Settings
To enable cookies in Internet Explorer
Internet Explorer 6: Click Tools -- Internet Options, switch to the "Privacy" tab. In the settings area, click the "Advanced..." button. Make sure the checkbox next to "Override automatic cookie handling" is checked. Then check Accept First-part Cookies, Accept Third-party Cookies, and Always allow session cookies. Hit "OK", and "OK" again to apply your changes and close the Internet Options window.
Internet Explorer 5: Click Tools -- Internet Options, switch to the "Security" tab, highlight "Internet" (picture of a globe) and select "Custom Level...". Scroll down to Cookies, under "Allow cookies that are stored on your computer" make sure "Enable" is checked, and under "Allow per-session cookies (not stored)" make sure "Enable" is checked.
Internet Explorer 4: Click View -- Internet Options, and switch to the "Advanced" tab. Scroll down to Cookies, make sure "Always accept cookies" is checked.
To enable cookies in Netscape
Netscape 4 and up: Click Edit -- Preferences, highlight "Advanced". Under Cookies, make sure "Accept all cookies" is checked.
Are you view the latest version of the site?
In some cases, your ISP/server will hold old versions of the site or pages within it in order to help speed download time. To make sure you are always viewing the latest version, you should check that your browser is set properly and is not loading old pages.
For Internet Explorer users:
Version 5 (and above)
Select Tools -- Internet options -- General, Temporary Internet files -- Settings. Select "every visit to the page" where it says, "check for newer versions of stored pages".
Version 4 (and below)
Select View -- Internet options -- General, Temporary Internet files -- Settings. Select "every visit to the page" where it says, "check for newer versions of stored pages".
For Netscape users: Select Edit -- Preferences -- Advanced then make sure you can accept cookies then double click on Advanced -- Cache, ensure it says "Every time" in the section "Document in Cache is compared to document on Network".
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What happens if spamBlocker's Suspect Email function catches an email I want to read?
In the unlikely event that a legitimate email is mistakenly categorized as spam, you can simply go to your Suspect
Email folder and send the message to your inbox. Since spamBlocker stores suspect email for 14 days before deleting
it, you shouldn't lose any valid messages before you have a chance to read them.
How do I read email caught in the Suspect Email folder?
1. Click on the underlined subject of any email message. This will take you to a page that displays the email in full.
2. After you have read the message, you can choose to:
'Add to Address Book and Move to Inbox' — Adding the sender to your email Address Book ensures that messages from
this sender won't be caught by spamBlocker in the future. The message gets moved to your inbox at the same time.
Or
'Delete' — this permanently deletes the message.
spamBlocker Support
How can I contact EarthLink if I need help with spamBlocker?
spamBlocker includes a detailed Help system that gives you step-by-step instructions and explanations about spamBlocker's
functions. You can access this Help system in one of two ways:
In EarthLink Web Mail:
1. Sign in to Web Mail.
2. Click the Help link in the left column.
3. Click the spamBlocker help topic.
In TotalAccess 2005 MailBox (Windows only):
1. Click the Help menu and select MailBox Help.
2. Click the Reducing Junk Email topic.
In Outlook and Outlook Express:
1. Click the spamBlocker link on the Outlook toolbar.
2. Click the Reducing Junk Email topic.
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