Privacy Policy

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Cigars International is committed to protecting and respecting your privacy. The following policy will outline how we gather and use any information from our customers, visitors, and guests. If you have any questions or concerns regarding the policies set forth here, you may Contact-Us us at any time.

We hold our customers, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any ways different from those disclosed in this statement.

Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you and the information you share with us. By visiting CigarsInternational.com, you are accepting the practices described below.

Information collected

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We gather and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of key features of online shopping.

Why we collect information

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Cigars International gathers information about customers so that customers may quickly navigate our site for products of interest, accurately place orders, and improve your experience at CigarsInternational.com

Our goal is to provide our customers with the highest level of service possible. From your first visit to our web site to the delivery of your order, we want you to be completely satisfied with the experience. By collecting information, we are able to offer you features (such as login and password information) which saves you time during the order process.

How we collect information

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During the order process and while creating an account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.

The information we collect

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To process your order, we require you to supply us with your correct billing, shipping and contact information (email address and phone number.)

The transfer of this information is secure and cannot be received or read by others. Your credit card information is only shared with our bank for authorization.

Use of information we collect

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We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide Personal Information to these third parties, but we authorize them to use this information only in connection with the services they perform.

Emails: If you have selected to receive our weekly email specials by supplying your email address to Cigars International, we will send out our exclusive weekly cigar deals special. If you choose to discontinue receipt of these specials, send a message to specials@cigarsinternational.com.

Additionally, we use your email address to send order confirmation emails and invoices.

Catalog Requests: Since you have shown an interest in our products, you may receive communications from us in the form of printed catalogs. If you wish to be removed from our mailing list, contact us at any time.

Partners: Cigars International partners with companies that offer products and services we believe may be of interest to our customers. If you purchase a product from us, there is a chance we may exchange your name with another company whose products and services might interest you. If you do not want to have your name exchanged, contact us at any time.

How to change your personal information

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Contact Cigars International anytime to modify your personal information. We cannot change customer’s web info over the phone. Additionally, you have the ability to change your personal information online anytime you log into your account.

Notification of Changes

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If at some point in the future there is a change to this privacy policy that will affect your personally identifiable information, you will be notified by email.

Opt Out

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You may, at any time, opt out of receiving any communication from Cigars International. You can also Contact Us directly and we will take care of it for you immediately.

Cookies

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Cookies are used to identify how a person arrived at Cigars International and stores information about their shopping cart. A cookie identifies you while you are at CigarsInternational.com and keep track of items in your shopping cart between visits. Cookies never contain credit card information and they are actually stored locally to your computer and are only read by CigarsInternational.com.

California Do Not Track Compliance

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Do Not Track (or DNT) is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you. Cigars International does not support “do not track” requests.

Security

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Cigars International is committed to protecting your private information. To help safeguard against unauthorized access and to ensure appropriate use of information, we have put in place systems and procedures to secure the information we collect online.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. This industry standard encrypts all of your information, including credit card numbers, so that it cannot be read as the information is exchanged via the internet.

Additionally, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close all browsers when finished using a shared computer.

Why do we verify your age?

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We are committed to only selling our products to adults who meet the legal age requirement to purchase tobacco products. As a part of meeting that commitment, we use a non-affiliated third party age and identity verification company, Veratad Technologies, LLC, to assure that you are of legal age to purchase our products and are who you say you are.

How does Veratad’s Age Verification work?

Veratad Age and Identity Verification Solutions Veratad’s AgeMatch Age Verification services use multiple trusted data sources containing billions of public records to return an age validation based on the personal information submitted by you. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions.

Access to the public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related (“out-of-wallet”) historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.

Is the information I provide secure?

Absolutely. Veratad’s secure 256bit encryption technology ensures the safe delivery of the information you provide online. In addition, Veratad DOES NOT store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information.

What happens if I cannot be verified by the Age Verification process?

A small percentage of shoppers may not be verifiable due to limited availability of publicly available information contained within Age Verification databases. If this happens, we will attempt to contact you via phone and email to verify your age. To do this we typically require a copy of your driver’s license or some other form of government issued ID that verifies your date of birth.

I live outside of the U.S. Can I be verified?

Cigars International’s use of Veratad’s Age Verification is based solely on U.S. record information and therefore verification of individuals residing outside the U.S. is un-available. Military Addresses outside of the US are acceptable. All other countries will be subject to our manual review process.