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| Distribution Center | Human Resources | Information Technology |
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All Current Job Openings
Distribution Center Roles
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| Department: | Distribution Center |
| Location: | Corporate Headquarters |
| Reports To: | Warehouse Manager |
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ReceiverObjective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment. |
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ReplenishmentObjective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis. |
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Sampler Maker/AssemblerObjective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented. |
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Order LayoutObjective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail. |
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PackerObjective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International. |
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PickerObjective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management. |
Retail Store Associates
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| Department: | Retail |
| Location: | Bethlehem Super Store |
| Reports To: | Management Team Members |
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).
Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.
Full-time Associates are benefit eligible.
Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.
Full-time Associates are benefit eligible.
Contact Center Sales/Customer Service Representative
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| Department: | Contact Center |
| Location: | Corporate Headquarters |
| Reports To: | Call Center Supervisor |
Primary Responsibilities:
- Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
- Answers incoming customer calls in a prompt and professional manner.
- Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
- Demonstrates the ability to effectively maneuver through appropriate system screens, utilize available department tools/information, requesting assistance as needed.
- With supervision and coaching, learn how to develop and ask open-ended questions and use effective listening skills to obtain information from the customer.
- Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
- Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
- Responsibilities/requirements subject to change based on business needs.
- May perform other related duties as required
- Ability to type 30 words per minute and perform data entry accurately.
- Working knowledge of Microsoft Office applications.
- Excellent customer service skills.
- Excellent communication skills (written and oral) with the ability to communicate effectively.
- Strong organizational skills and attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
- Ability to retain information and utilize critical thinking skills.
- Ability to balance multiple work assignments and adapt to a changing work environment.
Web Application Developer
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| Department: | Information Technology |
| Location: | Corporate Headquarters |
| Reports To: | IT Manager |
As a web application developer, you will be required to develop and maintain web sites and applications for both content and ecommerce websites using .NET technologies. This will include new sites, conversion of old sites, as well as maintaining existing sites and applications. The ideal candidate would have at least 3 years of experience in ASP.NET (MVC), JavaScript (Ajax and jQuery) and Microsoft SQL. A strong understanding of Web Standards is key to this role.
Primary Responsibilities but not limited to:
Primary Responsibilities but not limited to:
- New Application development.
- Maintenance, conversion, and extension of existing applications.
- Assist in developing and maintain the framework behind all systems.
- Documentation of applications and systems
- Technical support of applications including after hours (On-call) support.
- Keep management and other senior staff apprised of the status of projects and systems.
- Translation of business needs to technical action plans.
- Perform other duties as required.
- Must be able to demonstrate good object oriented development and practices, as well as an aptitude to understand new concepts quickly.
- Must be able to adopt practices prescribed by senior development staff effectively.
- Introduce alternatives and options to meet project specifications.
- Must be proficient in ASP.NET MVC, JavaScript (Ajax and jQuery), and Microsoft SQL development.
- Must have a solid understanding of web technologies.
- Must be familiar with the Visual Studio and Sql Management Studio IDE platforms.
- WPF and WCF experience is a plus.
- Experience with Classic ASP, ColdFusion, ActionScript, and VBScript are all plusses. Especially experience with converting these platforms to .NET technologies.
- Previous experience in all phases of application software development/maintenance life cycles in an enterprise client/server and/or web-based environment is preferred.
- Excellent communication skills, both verbal and written, are required.
- Must be able to communicate effectively to both technical and non-technical parties.
- Understanding of e-commerce sites and sales is a plus.
- Experience with mobile site design is a plus.
Web Systems Administrator
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| Department: | Information Technology |
| Location: | Corporate Headquarters |
| Reports To: | IT Manager |
This position will be required to install, configure, and maintain a web farm and all its connected systems. While this position will work closely with the web development team, it is a part of the general infrastructure team and participates in projects pertaining to those disciplines as well.
The ideal candidate would have at least 3 years of experience in pertinent technologies.
Primary Qualifications:
The ideal candidate would have at least 3 years of experience in pertinent technologies.
Primary Qualifications:
- Must be extremely comfortable with configuring, maintaining, and trouble shooting a web farm for external websites in IIS
- Must have experience in both IIS 6 and IIS 7+
- Transitioning from IIS 6 to 7+
- Understand the MetaBase
- Interaction with Active Directory
- Understand the configuration of Application Pools and their optimization
- Knowledge of file permission interaction with IIS
- Understanding of web related protocols (HTTP,HTTPS,etc.)
- Virtualization technologies
- Network Infrastructure
- Familiarity with Web Application Firewall technologies
- Familiarity with load balancing technology
- Familiarity web farming configurations
- Web Farm Framework knowledge is a plus
- Documentation of systems and configurations
- Maintaining 24/7 uptime for forward facing systems
- Technical support of applications including after hours (On-call) support
- Keep management and other senior staff apprised of the status of projects and systems
- Translation of business needs to technical action plans
- Perform other duties as required
- SAN Storage
- Netapp storage solution knowledge is a plus
- Citrix Virtualization
- Powershell 2.0 and later
- Lyris mail management
- Load balancing experience, preferably with Citrix Netscaler
- Any experience with a content delivery network such as Akamai
- Familiarity with web development practices
- To better understand how the IIS configuration goals
- Basic SQL Server administration knowledge
- Must be energetic, highly motivated, and flexible
- Adhere to procedures, maintain records, and follow problems through to resolution
- Demonstrate a systematic, disciplined and analytical approach to problem solving
- Provide direct support through to conclusion in a professional manner
- Research and implement new technologies when appropriate
- Work well both independently and in a team setting
- Individuals need to demonstrate the ability to work in a high pressure, fast paced environment, while effectively multi-tasking on several projects
- Strong written and oral communication skills
- Careful attention to detail and strong organization skills a must
Systems Administrator
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Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.
| Department: | Information Technology |
| Location: | Corporate Headquarters |
| Reports To: | Infrastructure Director / ISO |
Job Description:
Candidate will be required to, either alone or as part of a team, design, build, modify and manage core infrastructure systems and services. In addition candidate should have strong technical experience, project management, and customer service. 3+ years practical IT industry experience required. (Candidates must reside locally, no relocation provided)
Responsibilities/Essential Functions:
Strong configuration and troubleshooting experience in the following areas:
- MS Windows Environment. (Server and Workstation)
- Microsoft Exchange 2007
- Active Directory/Group Policy
- Virtual Environment
- Data Storage Systems SAN/RAID/Backup & Recovery
- Network infrastructure TCP/IP, DNS, DHCP
- Enterprise Patch Management
- Maintaining 24/7 uptime for Systems Environment
Preferred Skills:
- Cisco IOS
- Citrix Virtualization XenServer/XenDesktop/XenApp
- NetApp Storage
- Linux Experience with Debian & RedHat distributions
- PowerShell 2.0 and later
- IIS 6.0 and later
- Load balance experience in a Web environment
- PCI-DSS Regulations
Knowledge, Skills, & Abilities Requirements:
- Must be energetic, highly motivated, and flexible
- Adhere to procedures, maintain records, and follow problems through to resolution
- Demonstrate a systematic, disciplined and analytical approach to problem solving
- Provide direct support through to conclusion in a professional manner
- Research and implement new technologies when appropriate
- Work well both independently and in a team setting
- Individuals need to demonstrate the ability to work in a high pressure, fast paced environment, while effectively multi-tasking on several projects
- Strong written and oral communication skills
- Careful attention to detail and strong organization skills a must
Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.
Bartenders/Cocktail Waitresses/Waiters
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| Department: | Retail |
| Location: | Hamburg Super Store |
| Reports To: | Retail Manager |
We have an immediate need for outgoing, friendly and highly motivated individuals who will take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. We are now opening our 4th Retail location in Hamburg, PA. This cigar retail Mega Store will be over 8,000 square feet. This location will be added to our highly successful and expanding Retail Division.
This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including, but not limited to, customer focus, in store events, customer service and all operational functions within the retail store location. Candidates will have a willingness to “do what it takes” to get that job done and have fun! Providing the customer with the best cigar experience is our retail mission and is key to the success of the division, organization and your future career success.
Bartenders are responsible for providing drinks and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar.
Cocktail Waitresses/Waiters are responsible for taking orders and serving beverage items to customers in a timely, friendly, enthusiastic and professional manner while using suggestive and selling techniques.
If you have a passion for people, service and cigars; and you would like to be a part of a diverse team of passionate professionals, please apply today!
Full-time Associates are benefit eligible.
Payroll Specialist/Staff Accountant
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| Department: | Accounting |
| Location: | Corporate Headquarters |
| Reports To: | Controller |
We have an immediate need for a high caliber, friendly and highly motivated Payroll Specialist/Staff Accountant who is willing to go beyond today’s standards as a member of our Accounting Team. You will be tested and genuinely empowered. We expect our people to never stop seeking new ways to help us grow & win.
Responsibilities/Essential Functions:
Responsibilities/Essential Functions:
- Processes weekly and bi-weekly payrolls and compiles data to maintain accurate payroll
- Tracks and records accruals for benefits such as holiday pay, vacation pay, and sick leave
- Reconciles and records all payroll journal entries in general ledger system
- Prepared payroll journal entries for the Finance Department month end close
- Reconcile all benefit invoices
- Resolves benefit plan administrative issues with vendors or insurance company representatives
- Assists HR department with maintaining and administering all employee benefit programs, such as group life insurance, extended medical, dental, short-term disability, long-term disability, optional life insurance, COBRA and 401K plan.
- Updates changes in address, taxes, deductions, and direct deposits in payroll system
- Process new hire enrollments, terminations and benefit changes in payroll system
- Keeps up to date knowledge of applicable local, state and federal laws pertaining to payroll and benefits
- Assists with human resource or accounting related activities throughout the day
- Perform other duties as required.
- Bachelors in Accounting preferred.
- Minimum of 5 years of payroll and benefits administration experience
- Experience with ADP or similar payroll processor
- Knowledge of federal and state wage tax laws and regulations required.
- Must be proficient in Excel, Word, and Outlook.
- Must be detail oriented with excellent follow through and initiative.
- Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information.
- Must have strong skills in organization and planning, ability to multi-task and bring projects/tasks to completion; demonstrated ability to work independently and exercise sound judgment and problem solving.
- Requires thorough knowledge of company operations, policies and procedures.
- Works on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors.
- Ability to work well with others and communicate professionally and effectively.
- Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
- Strong verbal and written communication skills.
Photo Retoucher
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| Department: | Design |
| Location: | Corporate Headquarters |
| Reports To: | Photography Director |
We have an immediate need for a high caliber, friendly and highly motivated Photo Retoucher who is willing to go beyond today’s standards as a member of our Design Team. This is an open environment that demands initiative and imagination from all team members. You will be tested and genuinely empowered. We expect our people to never stop seeking new ways to help us grow & win.
Responsibilities/Essential Functions:
Responsibilities/Essential Functions:
- Edit and color correct product images for web and print
- Be an integral part of the design team reporting directly to the Photography Director
- 3-4 years’ experience in Adobe Photoshop a must.
- College coursework in photo editing, Bachelor degree preferred.
- Must be very detail-oriented with the ability to multi-task.
- Comfortable in a photo studio environment using professional camera and lighting equipment a plus.
- Experience with Microsoft Windows-based computing.
- Must have excellent verbal and written communication skills.
- Enthusiastic, positive, and outgoing with a “can do" attitude.
- Must have the ability to conceptualize and generate ideas independently.
- Must have ability to organize, manage changing priorities and work under pressure.
- Required Photoshop skills
- Clipping paths, masking, saving for web, healing brush, spot cleaning, color matching, layer styles.
Event Planner Administrator
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| Department: | Retail |
| Location: | Corporate Headquarters |
| Reports To: | Events Manager |
We have an immediate need for a high caliber, friendly and highly motivated Event Planner Administrator who is willing to go beyond today’s standards as a member of our Events Team to assist with the management and planning major internal and external events. We operate in a very open environment that demands initiative and imagination from all team members. You will be tested and genuinely empowered. We expect our people to never stop seeking new ways to help us grow & win.
Responsible to support the planning and executing of internal and company-sponsored events including our 6,000 customer CIGARfest, Retail Stores, Wholesale, and trade-show events and other ad hoc events and functions such as employee recognition events (work location events and holiday parties). You will work with the Director of Retail Operations, the Event Planner and other Senior and Departmental leaders to collaboratively plan high quality events and functions; will help identify and facilitate discussion and decisions about issues affecting each event; and will ensure that high standards and companywide priorities are reflected in the planning and presentation of events.
Responsibilities/Essential Functions:
Responsible to support the planning and executing of internal and company-sponsored events including our 6,000 customer CIGARfest, Retail Stores, Wholesale, and trade-show events and other ad hoc events and functions such as employee recognition events (work location events and holiday parties). You will work with the Director of Retail Operations, the Event Planner and other Senior and Departmental leaders to collaboratively plan high quality events and functions; will help identify and facilitate discussion and decisions about issues affecting each event; and will ensure that high standards and companywide priorities are reflected in the planning and presentation of events.
Responsibilities/Essential Functions:
- Support end-to-end event planning from initial concept to final execution and evaluation: including corporate, company-sponsored, and retail customer events, as well as, meeting and internal special events coordination.
- Work with the events planner to create new and creative events with emphasis on our cigar customer demographic.
- Cooperative leadership of our yearly 6,000 customer CIGARfest weekend (www.cigarfest.org)
- Cooperative leadership in supporting growth in social media and event email tool as it pertains to Retail store events
- Support wholesale division with trade show, event planning, and logistics.
- Support in the management and planning of associate recognition programs and events
- Actively participate in debriefs of projects and events including pre/post analysis of goals and objectives, assess opportunities and marketing concepts, update databases, finalize project plans and make recommendations for continuous improvement
- Attend events as an event coordinator to oversee event logistics
- Set up contact, event components and suppliers for price quotes/contracts including but not limited to musical performers, tents, audio visual and caterers.
- Other duties may be assigned to meet business needs
- This is a role for an individual with college-level education and 3-5 years of equivalent experience
- Qualified candidates must possess computer skills with ability to use word processing and spreadsheet software, and knowledge of desktop production and database systems. Strong Microsoft Office skills, with particular focus on Microsoft Word, Excel & PowerPoint
- Excellent verbal and written communication skills: letter composition, grammar, punctuation, proofreading
- Ability to plan and execute your own work and coordinate with others to meet individually or attend group or event meetings
- Strong attention to detail and organization skills including the ability to multi-task, retain information and utilize critical thinking skills
- Ability to formulate creative ideas, develop innovative approaches and ideas and to analyze, evaluate and negotiate details reflective of successful events
- Enjoy a very fast-paced work environment with a culture of high expectations and have the ability to adapt to a changing work environment, react and work well under pressure and be deadline driven
- Ability to work flexible schedules based on business needs, including evening and weekend events
- Demonstrated basic project management, time management, and organizational skills, with the ability to manage details of multiple and complex projects within firm schedules, set priorities that accurately reflect the relative importance of activities or job duties, and effectively carry out event goals in a manner that enhances the image of our organization
- Basic understanding of fiscal and budget management, with the ability to monitor event budgets, anticipating costs of production, technical, and promotional needs
- Demonstrated leadership skills to support vision, motivation and guidance to all leaders and staff
- Ability to work independently with minimal supervision, as well as to serve as a key member of the event planning function.
- Total confidentiality in this position is critical
- Willing to work nights and weekends & holidays based on business need
- Willing to travel
Graphic Designer
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| Department: | Design |
| Location: | Corporate Headquarters |
| Reports To: | Creative Director |
We have an immediate need for a high caliber, friendly and highly motivated Graphic Designer who is willing to go beyond today’s standards as a member of our Design Team. This is an open environment that demands initiative and imagination from all team members. You will be tested and genuinely empowered. We expect our people to never stop seeking new ways to help us grow & win.
This Graphic Designer will design the catalog as well as other company print material and may work on various web graphics too. As well as being an integral and well-respected part of the art department, he or she needs to be highly motivated, extremely organized, be able to manage company processes, and be passionate about moving the company forward.
Responsibilities/Essential Functions:
This Graphic Designer will design the catalog as well as other company print material and may work on various web graphics too. As well as being an integral and well-respected part of the art department, he or she needs to be highly motivated, extremely organized, be able to manage company processes, and be passionate about moving the company forward.
Responsibilities/Essential Functions:
- Design catalogs, logos, and graphics for company print material
- Act as the catalog project team lead, establishing the project’s overall creative direction and handling work flow, including delegating tasks to team members
- Schedule, coordinate, and execute other design projects from start to finish
- Execute brand management and maintain the outlined standards
- Be self-motivated and able to follow through on assignments independently with minimal oversight
- Be an integral part of the art department as well as the catalog team
- Maintain and build upon a catalog team that emphasizes quality and high performance
- Perform other duties as assigned
- Bachelor’s with course work in Graphic Design, Graphic Arts or Advertising Design
- Minimum of three years
- Adobe InDesign
- Adobe Illustrator
- Microsoft Office (specifically Excel)
- Microsoft Windows-based computing
- Manage changing priorities and work under pressure
- Be detail oriented with the ability to handle multiple tasks
- Conceptualize and generate ideas independently
- Thrive in a fast-paced environment
- Learn and adapt quickly
- Strong organizational skills
- Excellent verbal and written communication skills
- Solid understanding of printing and prepress processes
- Drawing skills for use in idea concepts and thumbnails
- Enthusiastic, positive, and outgoing attitude