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All Current Job Openings

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

Web Analytics Specialist

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager
Job Description:

The ideal candidate is one that has a strong B2C web analytics background, is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills with at least 3 years of experience – preferably working with an Adobe Omniture analytics suite. This individual should have experience developing measurement and data driven strategies across all aspects of a direct to consumer e-commerce environment.

Primary Responsibilities:
  • Consult with business teams and make recommendations to continually improve website performance by analyzing client browse and purchase behavior, competitive data and industry trends.
  • Establish appropriate key performance indicators and develop a reporting infrastructure that allows key stakeholders consistent visibility into overall channel performance.
  • Coordinate with design, IT, marketing and merchandising on various quantitative A/B and multivariate tests across multiple web properties and devices.
  • Maintain a web testing schedule.
  • Perform qualitative usability testing on new onsite features and functionality.
  • Promote both offsite and onsite activities and also the interactions that build search ranking and quality traffic including search engine optimization, content optimization, and conversion rate optimization techniques and tactics.
  • Oversee all web analytics tools to ensure accurate implementation and appropriate level of exposure, adoption, and utilization.
  • Prioritize all ad hoc reporting requests based on potential business value.
  • Measure and evaluate all major online initiatives including natural search, social media, and traditional media.
Key Competencies/Requirements:
  • Bachelors degree in business or quantitative field
  • 3+ years web analytics experience using Omniture/Site Catalyst (Coremetrics, WebTrends. TeaLeaf, or Google Analytics experience will be considered.)
  • Experience with A/B, multivariate and other forms of web usability testing. Use of Monetate will be considered. Use of Adobe Test & Target a plus.
  • Strong business acumen and ability to understand business/technical requirements for analysis purposes
  • Strong ability to interpret data and make actionable business recommendations
  • Passion for the internet, e-commerce and search engine trends
  • A curious nature with a desire to understand and master new internet marketing techniques and e-commerce strategies
  • Highly organized
  • Ability to manage time, priorities and multiple deadlines in a fast-paced environment

Only candidates with demonstrable experience in B2C web analytics and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

.NET Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled .NET developer to join our growing software development team. In this role, you will have a unique opportunity to build and support a variety of internal systems. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive! 

Primary Responsibilities

  • Support and improve a series of custom distributed applications which manage order fulfillment and inventory management, written in .NET, ColdFusion, and SQL
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable applications and services
  • Coordinate with business users to gather requirements
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies

Technologies/Competencies

  • Microsoft-stack development: .NET, C#, MSSQL
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2010 and up
    • TFS ticketing and source control
  • Familiarity with WPF/MVVM a plus
  • Familiarity with MVC and JavaScript a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Senior .NET Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled senior .NET developer with 7+ years of development experience to join our growing software development team. In this role, you will have a unique opportunity to architect and support a variety of internal systems and websites, and to provide mentorship to other team members. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive! 

Primary Responsibilities

  • Support and improve a custom e-commerce platform written in C# .NET 4.0 MVC 3 and SQL
  • Support and improve a series of custom distributed applications which manage order fulfillment and inventory management, written in .NET, ColdFusion, and SQL
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable applications and services
  • Coordinate with business users to gather requirements
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies
  • Actively participate in ongoing design and architecture discussions
  • Provide mentoring and architecture/development advice to other members of the team

Technologies/Competencies

  • Microsoft-stack development: .NET, C#, MSSQL, IIS, MVC/Razor view engine, WCF
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2010 and up
    • TFS ticketing and source control
  • Front End
    • HTML 5
    • CSS 2.1/3
    • JavaScript/jQuery
    • Mobile development
    • UX
  • Familiarity with SEO and web analytics a plus
  • Familiarity with WPF/MVVM a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

 

E-mail Marketing Associate

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager

Job Description:

The selected candidate will assist our E-mail Marketing Specialist in the development and execution of email campaigns for multiple business units. He/she will proactively learn about our market and our target audiences, gain knowledge of successful email marketing tactics, and hands-on experience in creating and deploying emails using Lyris ListManager and internal workflow systems. He/she will be expected to execute all assignments in a timely fashion while demonstrating initiative and accuracy. This is a great position for someone who has some experience in email deployment, but wants to build a career in e-mail marketing.

Primary Responsibilities:

  • Assist in the creation and deployment of a large volume of bulk and segment-specific emails blasts for multiple customer lists
  • Consult with E-mail Marketing Specialist and internal business teams.
  • Make recommendations to continually improve email performance by analyzing internal results, competitive data and industry trends
  • Manage automated email campaigns
  • Provide reporting for all e-mail related promotional activity
  • Assist in development of email promotional schedule
  • Work with email content providers within organization, including merchandising, copy writers, photography, IT and graphic design, to ensure on-time deployment of emails
  • Support marketing team and organization

Core Competencies:

  • Requires a bachelor's degree (preferably in Business, Marketing or Mathematics) with prior experience in the direct marketing field
  • One (1) year hands-on experience with an email program such as Lyris, MailChimp or ConstantContact
  • Highly organized and able to prioritize and execute multiple projects simultaneously, while maintaining meticulous attention to detail.
  • A curious nature with a desire to understand and master new email marketing best practices.
  • Proficient with Excel and other MS Office Applications
  • Experience using HTML and/or CSS to enhance email design and/or functionality a plus
  • Understands the need for meeting deadlines, time management, contingency planning, and knowledge of approval procedures
  • Ability to learn new software and internal processes quickly
  • Flexible and responsive to changing priorities and deadlines
  • Strong written and verbal communication skills

Please send a cover letter outlining your interest in this opportunity along with salary expectations. Those not providing a cover letter will not be considered for this opportunity.