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All Current Job Openings

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

.NET Web Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled .NET developer to join our growing software development team. In this role, you will have a unique opportunity to build and support a variety of internal systems. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive!

Primary Responsibilities
  • Work in a small, skilled team to support and improve a home-grown e-commerce platform written in C# .NET 4.5 with MVC 5 and SQL server back ends
  • Coordinate with business users to gather requirements
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable web applications
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies
Key Technologies/Competencies
  • Microsoft-stack development: .NET, C#, MSSQL, IIS, MVC/Razor view engine
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2013
    • TFS ticketing and source control
  • Front End
    • HTML 5
    • CSS 2.1/3, LESS
    • JavaScript/jQuery
    • Mobile development
  • Strength in front-end development and UX a plus
  • Familiarity with SEO and web analytics a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Human Resources Operations Specialist

Department: Human Resources
Location: Corporate Headquarters
Reports To: Human Resources Director

This role will support our continued growth. You will be challenged each and every day by your functional leadership as well as the organization’s Line Managers and most of all valued employees. We all want you to insure the passion continues to be at the highest level possible. Keep in mind expectations are very high but that is the key to our success.

Yes, you are primarily responsible for day-to-day Human Resources administrative activities. We have the expectation that you will go well above and beyond but you will have help from the rest of fully engaged Human Resources Generalist Staff. Remember if it isn’t fun it is work and although the days may be tough and long it will be highly enjoyable and you will leave each day feeling good about what you accomplished and how you positively impacted the employee population and maybe even your boss, and you will have many.

What we need from you:

  • Evaluates ways to leverage the Human Resources/Human Assets (HR/HA) function’s collective resources and creates systems and processes to drive coordination of HR/HA transactional processes for consistency and effectiveness across entities.
  • Manages the HR/HA metrics generation and dissemination process.
  • Determines and supervises the HR/HA transactions and record-keeping functions across the Organization to insure HR information systems’ and electronic records integrity and consistency.
  • Consults with internal clients regarding the need for modification of HR information systems, reports, pay policies and practices, and job evaluation and design requests, and recommends the most effective approach based on market research/analysis and needs of the business.
  • In partnership with the functional HR/HA team and the entire organization; develops, implements, and administers compensation programs for the organization in collaboration with our strategic partner, the Accounting Department.

Work Experience:

  • Four (4) to eight (8) years of HR/HA operations/specialist experience in HRIS administration, HR report generation and analyses, metric tracking, graphing and trending
  • Ability to generate data and analyze same is a must with compensation and Payroll, administration and understanding payroll procedures and support preferably with experience with the ADP system
  • Strong working knowledge or developing job descriptions, conducting job evaluations, leading the salary/wage budgeting processes, understanding pay practices locally and within the industry
  • Comprehensive Benefits & Benefits Administration experience
  • Knowledge of laws and regulations related to WC, FMLA, FLSA, Wage and Hour, I-9 and recordkeeping.
  • Able to work with a variety of computer applications at a high level of competence (i.e. HRIS systems, MS Excel, Word).
  • Understanding of the role Human Resources Generalists so that you can support them to the highest degree.
  • Exposure to Recruiting practices to support all Generalists in their recruiting efforts which are extensive. We continue to grow consistently at a 30% rate with the emphasis on Bench Strength initiatives.

Education Requirements:

Bachelor’s degree in business, finance or human resources or related field, advanced degree preferred and/or SHRM certification (PHR or SPHR) or a Specialist certification or in lieu of extensive experience in a Human Resources Specialist function

Competencies:

Leadership

  • Trains/educates functional Team and organization for the understanding of practices and operational requirements
  • Facilitates interactive communication among functional team and organization to identify issues/concerns/opportunities before the organization is impacted
  • Responsible for HR data entry and transactional functions to ensure consistency and efficiency
  • Manages the implementation and operational effectiveness of system-wide HR projects, including advocacy of HR information system’s needs, reporting, and development.
  • In partnership with the Generalists identifies needs and implications, and presents case to various leaders for reclassification, re-grading, and market wage adjustments for positions
  • Partners and interacts with the appropriate functional Team member or various other functional Leaders/Managers/Supervisors/Employees

Compensation & Benefits

  • In partnership with functional & organizational members determines compensation and benefit parameters for hiring, retention, reclassification, market adjustment, and in-grading across the organization.
  • Comprehensive Benefits Administration/communications/reconciliation knowledge
  • Responsible for timely communication of compensation and benefits practice and parameter changes within their group.
  • Maintains an accurate and up to date job description repository for the organization within the job description system.
  • Conducts pay & benefit equity studies then analyze and make strategic recommendations
  • Maintain, update Payroll date prior to Payroll Specialist processing Payroll.
  • Review & approve Payroll
  • Oversees the HR electronic records processes
  • Assists with or lead within the group all compensation-related projects

HR Operational Effectiveness

  • Recruiting support/administration
  • Assist with the management of the HR budget
  • Determines the HR transactions and HR record-keeping requirements and processes
  • Conducts periodic HR data and recordkeeping audits to ensure accuracy, compliance and consistency
  • Coordinates with functional Team and organizational leaders to develop and disseminate HR metrics and dashboards
  • Continually improve and keep evergreen HR report design and generation
  • Oversees tracking and reporting for leadership across the organization, Occupational Health, performance management, and employee development
  • Manager the HR electronic records processes
  • Identify and share best practices

You see we don’t just sell cigars through our website and in our three (3) retail stores which btw is going to grow to many and in many States; we distribute them, market them, merchandise them and all these functional departments on our Career Page are part of the madness, joy and daily fun (and work, it just doesn’t seem that way).

Now, If you are still interested you must, (absolutely must, no exceptions) send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements, I know you don’t want to show your card but you are going to have to tell me sooner or later. Also it would work in your best interest if you tell me how you are going to take us to the next level because here the sky is the limit because in case you missed it we are #1 and we intend to stay there. Believe me I read what you have to say more thoroughly than your resume.

Help Desk Analyst/Systems Technician

Department: Information Technology
Location: Corporate Headquarters
Reports To: Infrastructure Manager

Opportunity Profile

Candidate will be required to, either alone or as part of a team. They will provide internal support for employees and should have a mix of both technical and customer focused skills. The preferred candidate should be passionate about technology and helping people. This position would support Windows, Mac’s, printers, and occasional BYOD.

Help desk technicians provide prompt responses to questions from employees. They troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. They also document problems within the helpdesk and note conversations in order to create a log that can be referenced by other technicians and for training purposes.

Responsibilities/Essential Functions

  • Log all help desk request for software support for internal customers.
  • Experience in supporting Windows 8 in a Windows Active Directory environment
  • Expertise with the installation, configuration, and troubleshooting of Microsoft Operating systems, Specifically Windows 8 and Microsoft Office Applications.
  • Provide support of MAC clients.
  • Provide break fix support for printers and other network devices. Point of contact for all warranty repairs of end user equipment.
  • Research issues with the other team members when required, providing documentation, and any other necessary resources.
  • Escalate issues to appropriate support levels.
  • Follow any policies or procedures provided by the organization.
  • Work effectively and cooperatively with other team members.
  • Update Service Desk Ticketing System on a per incident basis utilizing standardized format as directed.
  • Ability to stay current in your work order Queue and provide regular updates to requestors.
  • Follow all policies as directed by department.
  • Attend and participate in weekly team meetings as scheduled and other scheduled meetings.
  • Broaden own technical, functional and industry based skill set.
  • Meet quarterly goals as directed by team lead and or department heads.
  • Create and maintain documentation to assist other team members and staff.
  • Assists management with any additional duties as assigned

Knowledge, Skills, & Abilities Requirements

  • A minimum of 2 years of experience working in a Windows/Mac environment.
  • Strong knowledge of customer care techniques and processes.
  • Exceptional analytical and listening skills.
  • Ability to exercise objective judgment and critical decision making
  • Ability to operate well in a support team environment.
  • Proven record of accomplishment of taking initiative and delivering results.
  • Experience in analyzing complex functions, procedures and problems to find creative, logical and appropriate solutions
  • The ability to work in a fast paced, environment of change with the ability to work in a high pressure, fast paced environment, while effectively multi-tasking on several projects
  • Proactive attitude and teamwork
  • Excellent verbal and written communication skills.
  • Ability to handle multiple projects / assignments concurrently.
  • Prior experience with Thin-client server and client deployments
  • Experience with MAC OSX 10.9.x and 10.10.x in a corporate environment is a plus
  • Required Education (including certifications):
  • Associates Degree or equivalent experience.
  • Certifications Preferred: Any one of the following: Network +, A+, Security+, MCP, or a current industry recognized certification.

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.