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All Current Job Openings

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

Bartenders/Waitresses/Waiters/Bussers - Bar Backs

Department: Retail
Location: Hamburg Super Store
Reports To: Management Team Members

We have an immediate need for outgoing, friendly and highly motivated individuals who will take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. This cigar retail Super Store is a 10,000 square feet location and a part of our highly successful and expanding Retail Division.

Requirements

This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including, but not limited to, customer focus, in store events, customer service and all operational functions within the retail store location. Candidates will have a willingness to “do what it takes” to get that job done and have fun! Providing the customer with the best cigar experience is our retail mission and is key to the success of the division, organization and your future career success.

Bartenders are responsible for providing drinks and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar.

Waitresses/Waiters are responsible for taking orders and serving beverage items to customers in a timely, friendly, enthusiastic and professional manner while using suggestive and selling techniques.

Bussers/Bar Backs kitchen experience is a requirement.

If you have a passion for people, service and cigars; and you would like to be a part of a diverse team of passionate professionals, please apply today!

These roles will be Part-Time.

Hamburg Retail Associates

Department: Retail
Location: Hamburg Super Store
Reports To: Management Team Members

We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet and Bethlehem Township location, we expanded to a 3rd location, in Hamburg, PA.

Requirements

Full time opportunities for Experienced and Entry level associates are available. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Merchandising Generalist

Department: Merchandise and Purchasing
Location: Corporate Headquarters
Reports To: Merchandising Manager

We are currently seeking a Merchandising Generalist with a ‘can-do’ attitude to join the Merchandising team. The Generalist will help coordinate our ongoing multichannel merchandising programs, and manage updates to our web channels. This role is ideal for someone with a keen attention-to-detail and the willingness to learn online merchandising from the ground up. An interest in premium cigars is preferred, but not required.

Primary Responsibilities:

  • Daily monitoring of incoming product to ensure it is properly merchandised and available for sale through our applicable web stores and call centers.
  • Regular auditing of available product online to ensure it is appropriately represented with the customer in mind.
  • Assist in maintaining the backend of our websites through accurate and timely data entry.
  • Build relationships with key design, photography, IT, merchandising and marketing stakeholders to request and gather the necessary content to merchandise our websites.
  • Monitor and report on our competitor’s merchandising campaigns.
  • Online set up of a constant stream of promotions and merchandising campaigns.
  • Auditing and maintenance of many website categories to maximum sales and profit.
  • Be a vocal member of our merchandising team by participating in our weekly meeting where we discuss and debate product development, purchasing, and merchandising initiatives.
  • Be ready and willing to take on and/or assist with new tasks as needed.
  • Requirements/Core Competencies:
  • A Bachelors degree in Marketing, Advertising, Business or equivalent experience preferred.
  • An eye for design, photography, and copywriting to ensure the best possible merchandising campaigns for our valued customers.
  • Technical agility to learn new tools, technology and website systems.
  • Detail oriented to perform quick and accurate data-entry.
  • Ability to produce on-time quality deliverables in a deadline driven environment while balancing multiple priorities.
  • Excellent interpersonal, oral and written communication skills.
  • Strong organizational skills with a high degree of motivation and self-direction.
  • Strategic thinking ability, strong analytical skills and results orientation.
  • Positive attitude, flexibility, creativity and team orientation a must.
  • A general understanding or willingness to quickly learn premium cigar merchandising.

Please send a cover letter outlining your interest in this opportunity along with salary expectations and resume. Those not providing a cover letter will not be considered for this opportunity.

Copywriter

Department: Merchandise and Purchasing
Location: Corporate Headquarters
Reports To: Merchandising Manager

We are currently seeking a Copywriter with creative expertise and proven writing skills to join our Merchandising team. The ideal candidate is responsible for brainstorming, creating, and transforming ideas into words for a multiple direct marketing and e-commerce platforms. This role is ideal for someone who is organized, energetic, maintains a high attention to detail and ability to multi-task.

Primary Responsibilities:

  • Work both alone and in tandem with the Marketing and Merchandising teams to develop appropriate and innovative selling concepts for a wide variety of digital and print platforms and sales channels
  • Improve the company’s project, process, and content management of all writing projects, while seeing all projects through to completion in a fast-paced, deadline-driven arena.
  • Copy requests include, but are not limited to: product copy, brand copy, web category copy, newsletters, press releases, email copy, video scripts, radio scripts, product development copy, and much more.
  • Research the technical properties of products and determine what makes products appealing to consumers. Identify unique selling points.
  • Revise, edit, and proofread content written by yourself and others.
  • Maintain and develop a distinctive writing style for each sales channel.
  • Responsible for original, clear, and convincing copy with grammatical and factual accuracy for web, print, and a multitude of other channels and mediums.
  • Manage dozens of requests while working within tight deadlines.
  • Work to understand the products, brands, market, and competition. Keep abreast of industry trends and best practices.

Requirements/Core Competencies:

  • Strong command of English language, grammar, spelling, and usage (English, Communications, Journalism, or Advertising degree/certification or equivalent experience preferred).
  • Ability to work independently and in tandem with Marketing and Merchandising to develop convincing copy to drive sales conversions.
  • Understand SEO (Search Engine Optimization) strategy as it relates to copywriting.
  • Think critically, offer insight, and challenge the norm at all times.
  • Have a strong sense of ownership for all customer-facing verbiage.
  • Be a motivated self-starter who relishes the opportunity to be challenged every day.
  • Assume additional responsibilities as required.

SEO Specialist

Department: Marketing
Location: Corporate Headquarters
Reports To: eCommerce Marketing Manager

Company Overview:

Bethlehem Shared Services provides professional services exclusively for Cigars International and its affiliates, the fastest growing cigar company in the country and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.


Our Corporate Headquarters are located in the heart of the Lehigh Valley in historic Bethlehem, PA. While our roots are in direct marketing and we have a strong e-commerce presence, we also have two (2) Retail locations in the Lehigh Valley, and our flagship 10,000 square foot retail super-store in Hamburg, PA.


Benefits of working at Bethlehem Shared Services:

  • We work with the latest tools, technology and techniques to continuously improve our business.
  • We tap into the imagination and creativity of our team members to help us be at the forefront of our industry.
  • We are dedicated to providing a world-class experience for our customers.
  • We operate in an environment that demands initiative and innovation, encourages open communication and the sharing of ideas at all levels, and provides the opportunity for every employee to make a difference.
  • We expect our people to never stop seeking new ways to help us grow and win.
  • You will be challenged and genuinely empowered.

If you feel that this is an environment where you could thrive and grow and are looking for a challenge that will leave you energized and itching to get to work each day, then you could find a great home within our organization. Come grow with us!


Job Description:

The selected candidate will be responsible for optimizing our web properties for search engine performance. As SEO evolves, more coordination with content teams, usability experts, social media professionals and IT resources is required; thus, the SEO Specialist must have knowledge of these areas as well. The successful SEO Specialist will be responsible for SEO reporting, evangelization and hands-on optimization of our websites.

Requirements:

Primary Responsibilities:

  • Serve as an SEO subject matter expert, advising teams in marketing and other departments on current and future SEO trends and best practices.
  • Advise (through in-person sessions and the production of how-to guides) internal copywriters on SEO best practices.
  • Work with Social Media teams to ensure that we effectively manage social media signals being presented to search engines.
  • Provide insightful analysis on SEO initiatives that will give rise to continued optimization strategies.
  • Manage Google Search Console and Bing Webmaster Tools, including sitemaps, index and crawler status, robots.txt and search console metric reporting.
  • Stay absolutely up-to-date at all times with respect to the changing SEO landscape.
  • Advise internal design and IT departments on usability factors of page/site layout and functionality which may affect SEO positioning.
  • Report with complete accuracy on search engine optimization efforts – including technical measure, ranking/positioning metrics and much more.
  • Utilize Adobe Analytics & Google Analytics to provide meaningful and useful reporting on site activity and behaviors of those arriving at our websites from organic sources.

Core Competencies:

  • Bachelor’s degree with at least 4 years of experience with SEO (2 years for an online retailer)
  • Experience working with industry-standard tools, such as Google Search Console, Bing Webmaster Tools, Moz, etc.
  • Solid working knowledge of the fundamentals of other eCommerce channels – including (but not limited to), Content/Inbound Marketing, Social Media, Online PR, Affiliate, etc.
  • The ability to speak intelligently to web design and IT professionals with regard to website design and coding best practices for SEO
  • Experience with Adobe Analytics and Google Analytics
  • Knowledge of how to use HTML and CSS – additional deeper programming experience is desirable as well
  • High level of proficiency with Microsoft Office products; Expert-level Microsoft Excel skills
  • Commitment to staying abreast of industry trends, technologies, opportunities and best practices - and to adjust goals and tactics accordingly
  • Ability to learn new software and internal processes quickly
  • Flexible and responsive to changing priorities and deadlines
  • Ability to prioritize and execute on multiple projects, while maintaining meticulous attention to detail
  • Appreciation for the need to meet deadlines, manage time effectively, plan for contingencies and honor approval processes
  • Understanding of marketing and business terminology
  • Ability to work independently and part of a team as well
  • Strong written and verbal communication skills, including the ability to speak with individuals at all levels within the organization, present in front of inter-departmental audiences and communicate via email regarding SEO updates and/or reports.

Benefits

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Saving Plan including a generous Company match
  • Company Pension Plan

Please send a cover letter outlining your interest in this opportunity along with salary expectations. Those not providing a cover letter will not be considered for this opportunity.

Extern (post graduate)

Department: Human Resources
Location: Corporate Headquarters
Reports To: Initially a Mentor, then a functional Leader

This fast paced six (6) month Extern Program for high potential individuals guides the candidate through a rotation of assignments in a variety of functional departments individually tailored to the applicant’s background, skills, and long-term potential. These may include:

  • Administration (Accounting & Human Resources)
  • Creative Team (Graphic Design, Photography, Illustration & Catalog)
  • Information Technology / Web Development
  • Marketing and Merchandising
  • Retail Sales
  • Call-Center Sales and Customer Service
  • Supply Chain/ Distribution/Warehouse

Ideal for the recent college graduate, over the course of six (6) months the candidate is given the opportunity to perform at the highest level through regular weekly and month evaluations. It also provides an opportunity for Bethlehem Shared Services to determine if the candidate exhibits the criteria we expect for a long-term position within our organization which compliments the candidate’s experience, background, skills, abilities, strengths and educational training. At the end of the 6-month externship program, the candidate may be selected for a full-time position within the organization. Candidates will have opportunities to add value as individual contributors and as members of a larger team through functional and cross-functional training, contributing specifically to the effectiveness of a functional area for daily execution and on large & small projects. Typically candidates are required to complete a final project making a significant and useful contribution to the success of the business.

Benefits

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented information technology engineering team including:

  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Saving Plan including a generous Company match
  • Cigars International Pension Plan

Please send a cover letter outlining your interest in this opportunity along with salary expectations. Those not providing a cover letter will not be considered for this opportunity

Marketing Associate

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager

The Marketing Associate’s primary role is the responsibility for negotiating, booking, reporting and analyzing print and digital advertising opportunities across multiple business units. The position necessitates strong math skills, good negotiation skills, and general knowledge of creative and production practices to assure materials are provided to publishers on time. Punctuality, good time management and organization skills are necessary to meet deadlines, and a high attention to detail is expected at all times.

Responsibilities/Essential Functions:
The candidate for this position will support 3 business units. He/she will possess strong organizational, planning and negotiation skills as well as analytical experience to ensure success in the following key functions:

  • Plan, select and execute print and digital advertising under the guidance of the Marketing Manager, including:
    • Negotiate advertising rates with external brokers and ad partners
    • Manage insertion orders, ad placement confirmation and vendor billing
    • Coordinate with design on the development of ads; reviewing all ads for accuracy, and ensuring on time delivery of creative
    • Set up promotions on internal systems and web sites
    • Report and analyze results, and recommend future activity
    • Research and recommend new publications and product offerings
    • Manage budget to meet CPA and acquisition goals
  • Provide support to digital marketing and design teams on development of offers and ads to support our affiliate, programmatic digital display and online advertising promotions
  • Participate in researching, planning and launching new marketing initiatives
  • Serve as liaison to retail team, providing marketing support for store events posting event-related information on social media, and providing guidance to individual store personnel on engaging our retail store followers at the store level
  • Support and participate in other marketing department processes, analysis and projects

Competencies:

  • Minimum 1 year experience managing print or digital advertising placements (can be from vendor, customer or agency perspective)
  • Associate or bachelor's degree in Marketing, Business or Economics (preferred)
  • Highly organized with strong organizational, planning and negotiation skills
  • Able to prioritize and execute multiple projects simultaneously, while maintaining meticulous attention to detail
  • Strong interpersonal skills; ability to interact with team members, as well as other individuals at various levels within the organization
  • Understands the need for meeting deadlines, time management, contingency planning, and knowledge of approval procedures
  • Responsive to changing priorities and deadlines
  • Good verbal and written communication skills
  • Comfortable working independently, yet not afraid to ask questions or escalate issues as needed
  • Proficient in Microsoft Office, particularly Outlook, Word, PowerPoint, and Excel; past experience in using Excel to perform analysis

Please provide a cover letter outlining your interest in this opportunity. Those not providing a cover letter will not be considered for this opportunity.

Retail Store General Manager

Department: Retail
Location: Hamburg Super Store
Reports To: Director of Retail

GENERAL SUMMARY
to oversee all aspects of day to day operations including but not limited to: employee development, processes and procedures of a cigar retail store, full service bar and light kitchen. Responsible for ensuring that store functions are completed including, budgeting, forecasting, store events, ordering, receiving, stocking, merchandise, staffing, training, cash handling, shrink control and enhancing customer experience.

Supervises

Bar manager, retail supervisors, inventory specialist and all other personnel indirectly.

Responsibilities/Essential Functions:

  • Establish organizational goals, performance objectives, guidelines and best practices.
  • Oversee all store operations based on the goals, objectives, and standards of the organization.
  • Oversee, assist, and supervise all department supervisors and managers in planning and performance.
  • Provide a model of supportive and participatory leadership promoting the
    concepts of team building and empowerment.
  • Maintain and exceed set guidelines for customer experience.

Financial Accountability:

  • Participate in and oversee the preparation of all annual budgets.
  • Oversee the monitoring and managing of all labor and other controllable expenditures within budget.
  • Understand and utilize the financial tools and reports available to support operations.
  • Help direct and maintain inventory, product mix, and merchandising
    standards.
  • Review Alcohol and Food ordering and pricing processes to maximize sales.
  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintain strict cashier accountability, key control, scanning accuracy and adherence to stated company security practices and cash control procedures.
  • Work directly with the accounting department to evaluate retail store objectives, payroll trends and inventory variances.

Operations:

  • Monitor overall store conditions to meet customer service objectives and budgetary goals.
  • Proficient at bar management, service levels and trends.
  • Work with merchandising department on executing store design and merchandising plan.
  • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Oversee all mechanical, cleaning, supplies, food and beverage contracts and supplier relationships.
  • Help direct and maintain inventory, product mix, and merchandising
    standards.
  • Work with events team on planning and execution of retail and bar events.

Customer Service:

  • Design, develop, and maintain a store that is well merchandised and
    customer friendly.
  • Evaluate and identify customer service needs and develop necessary training to ensure that retail and bar associates provides an outstanding customer experience.
  • Monitor key indicators to ensure overall satisfaction.

Human Resources:

  • Work with the Human Resources Generalist to develop a comprehensive Human Assets Strategy.
  • Hire management staff and oversee hiring of all other staff.
  • Develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on-one performance feedback with supervisors and staff as necessary.
  • Help facilitate the flow of information among staff.
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with legal company requirements.
  • Help develop staff for division and company growth.
  • Perform employee evaluations on a monthly basis.

Safety:

  • Understand, implement required programs, manage and monitor compliance with applicable federal and state health and safety laws.
  • Ensure that all staff are trained in and follow all organizational safety
    procedures and guidelines.
  • Ensure that the store provides a safe work environment for all staff and
    customers.

Store Promotion:

  • Coordinate store information with design for website.
  • Plan and manage store promotions.
  • Design and maintain a marketing campaign within budget to maximize local involvement and increase sales.

Job Requirements

Qualifications

  • Bachelor’s Degree – Business, Hospitality Services or equivalent (work experience will be considered in lieu of degree)
  • 8 or more years of retail, hospitality, and management experience with operating, capital and cash budgeting.
  • Leadership experience of managers and others with hiring, training,
    evaluating, compensation and corrective action.
  • Working knowledge of store point of sales systems and computer literacy.
  • Respect and support for the process of working with a publicly held company.
  • Ability to handle multiple demands and make tough decisions.
  • Excellent written and verbal communication skills.
  • Sense of urgency.
  • Commitment to STG values and principles.

Senior Financial Accounting Analyst

Department: Accounting
Location: Corporate Headquarters
Reports To: Controller

We are currently seeking a Senior Financial Accounting Analyst in our corporate offices in Bethlehem, PA.

Responsibilities include but not limited to:

  • Analyze current and past financial data and performance
  • Prepare reports, projections, and presentations based on analysis
  • Evaluate, analyze, and track capital expenditures, depreciation, and returns
  • Evaluate profit plans
  • Identify trends in financial performance and provide recommendations for improvement
  • Provide financial models and forecasting for various business units
  • Assist with month-end close including preparing journal entries
  • Reporting within COGNOS
  • Assist with annual budget preparation
  • Assist with preparation of monthly reporting packages for management
  • Prepare and analyze monthly departmental P&L’s
  • Assist with internal control testing and reporting needs
  • Assist with various balance sheet reconciliations
  • Perform various reporting relating to shipping revenue and expense
  • Support and participate in special projects (AD-HOC reports) as assigned
  • Perform other duties as required.

Requirements/Core Competencies:

  • Bachelors in Accounting/Finance
  • 6+ years experience (preferably a public/private mix)
  • CPA a plus
  • Financial analysis experience a must
  • Experience with COGNOS a plus
  • Experience with Microsoft Dynamics AX a plus
  • Expert in Excel, Word, and Outlook
  • Must have strong initiative and assertiveness
  • Must have the ability to multi-task and work in a fast-paced, constantly changing environment
  • Must have superior attention to detail with excellent follow through and initiative.
  • Must demonstrate professional demeanor
  • Must have strong skills in organization and planning, ability to bring projects/tasks to completion
  • Must demonstrate ability to work independently and exercise sound judgment and problem solving.
  • Ability to work well with others and communicate professionally and effectively.
  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Strong verbal and written communication skills.

Candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

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