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Retail Jobs

The Cigars International Retail Division is truly something to marvel at, setting the bar for brick and mortar cigar retailers worldwide. Surrounded by over 100,000 varieties of cigars and cigar-related merchandise, we defy the industry standards — and love every minute of it. Each of our three industry-leading retail locations employs a unique open-humidor concept, perfect for our devoted and loyal customers. Open the front doors to reveal a fully-humidified super-store maintaining the optimum conditions for cigar storage at all times. A perfect setup for our massive inventory, offering a cigar-buying experience that’s second to none. In short: cigar nirvana. Employees are encouraged to explore the product to develop a solid knowledge base and continue our standard-setting level of service. Our customer relations and appreciation sets us apart (very, very far apart), with a strong focus on experience through an active, yet friendly and pressure-free approach. We institute a team-based environment and demand a friendly and relaxed work atmosphere. If you have a passion for cigars and want to share that passion with consumers, the retail division just might be your new niche. We work hard, play hard, and revitalize the time-honored tradition of handmade cigars.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Bartenders/Waitresses/Waiters/Bussers - Bar Backs

Department: Retail
Location: Hamburg Super Store
Reports To: Management Team Members

We have an immediate need for outgoing, friendly and highly motivated individuals who will take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. This cigar retail Super Store is a 10,000 square feet location and a part of our highly successful and expanding Retail Division.

Requirements

This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including, but not limited to, customer focus, in store events, customer service and all operational functions within the retail store location. Candidates will have a willingness to “do what it takes” to get that job done and have fun! Providing the customer with the best cigar experience is our retail mission and is key to the success of the division, organization and your future career success.

Bartenders are responsible for providing drinks and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar.

Waitresses/Waiters are responsible for taking orders and serving beverage items to customers in a timely, friendly, enthusiastic and professional manner while using suggestive and selling techniques.

Bussers/Bar Backs kitchen experience is a requirement.

If you have a passion for people, service and cigars; and you would like to be a part of a diverse team of passionate professionals, please apply today!

These roles will be Part-Time.

Hamburg Retail Associates

Department: Retail
Location: Hamburg Super Store
Reports To: Management Team Members

We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet and Bethlehem Township location, we expanded to a 3rd location, in Hamburg, PA.

Requirements

Full time opportunities for Experienced and Entry level associates are available. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Retail Store General Manager

Department: Retail
Location: Hamburg Super Store
Reports To: Director of Retail

GENERAL SUMMARY
to oversee all aspects of day to day operations including but not limited to: employee development, processes and procedures of a cigar retail store, full service bar and light kitchen. Responsible for ensuring that store functions are completed including, budgeting, forecasting, store events, ordering, receiving, stocking, merchandise, staffing, training, cash handling, shrink control and enhancing customer experience.

Supervises

Bar manager, retail supervisors, inventory specialist and all other personnel indirectly.

Responsibilities/Essential Functions:

  • Establish organizational goals, performance objectives, guidelines and best practices.
  • Oversee all store operations based on the goals, objectives, and standards of the organization.
  • Oversee, assist, and supervise all department supervisors and managers in planning and performance.
  • Provide a model of supportive and participatory leadership promoting the
    concepts of team building and empowerment.
  • Maintain and exceed set guidelines for customer experience.

Financial Accountability:

  • Participate in and oversee the preparation of all annual budgets.
  • Oversee the monitoring and managing of all labor and other controllable expenditures within budget.
  • Understand and utilize the financial tools and reports available to support operations.
  • Help direct and maintain inventory, product mix, and merchandising
    standards.
  • Review Alcohol and Food ordering and pricing processes to maximize sales.
  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintain strict cashier accountability, key control, scanning accuracy and adherence to stated company security practices and cash control procedures.
  • Work directly with the accounting department to evaluate retail store objectives, payroll trends and inventory variances.

Operations:

  • Monitor overall store conditions to meet customer service objectives and budgetary goals.
  • Proficient at bar management, service levels and trends.
  • Work with merchandising department on executing store design and merchandising plan.
  • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Oversee all mechanical, cleaning, supplies, food and beverage contracts and supplier relationships.
  • Help direct and maintain inventory, product mix, and merchandising
    standards.
  • Work with events team on planning and execution of retail and bar events.

Customer Service:

  • Design, develop, and maintain a store that is well merchandised and
    customer friendly.
  • Evaluate and identify customer service needs and develop necessary training to ensure that retail and bar associates provides an outstanding customer experience.
  • Monitor key indicators to ensure overall satisfaction.

Human Resources:

  • Work with the Human Resources Generalist to develop a comprehensive Human Assets Strategy.
  • Hire management staff and oversee hiring of all other staff.
  • Develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on-one performance feedback with supervisors and staff as necessary.
  • Help facilitate the flow of information among staff.
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with legal company requirements.
  • Help develop staff for division and company growth.
  • Perform employee evaluations on a monthly basis.

Safety:

  • Understand, implement required programs, manage and monitor compliance with applicable federal and state health and safety laws.
  • Ensure that all staff are trained in and follow all organizational safety
    procedures and guidelines.
  • Ensure that the store provides a safe work environment for all staff and
    customers.

Store Promotion:

  • Coordinate store information with design for website.
  • Plan and manage store promotions.
  • Design and maintain a marketing campaign within budget to maximize local involvement and increase sales.

Job Requirements

Qualifications

  • Bachelor’s Degree – Business, Hospitality Services or equivalent (work experience will be considered in lieu of degree)
  • 8 or more years of retail, hospitality, and management experience with operating, capital and cash budgeting.
  • Leadership experience of managers and others with hiring, training,
    evaluating, compensation and corrective action.
  • Working knowledge of store point of sales systems and computer literacy.
  • Respect and support for the process of working with a publicly held company.
  • Ability to handle multiple demands and make tough decisions.
  • Excellent written and verbal communication skills.
  • Sense of urgency.
  • Commitment to STG values and principles.
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