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All Current Job Openings

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

Web Analytics Specialist

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager
Job Description:

The ideal candidate is one that has a strong B2C web analytics background, is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills with at least 3 years of experience – preferably working with an Adobe Omniture analytics suite. This individual should have experience developing measurement and data driven strategies across all aspects of a direct to consumer e-commerce environment.

Primary Responsibilities:
  • Consult with business teams and make recommendations to continually improve website performance by analyzing client browse and purchase behavior, competitive data and industry trends.
  • Establish appropriate key performance indicators and develop a reporting infrastructure that allows key stakeholders consistent visibility into overall channel performance.
  • Coordinate with design, IT, marketing and merchandising on various quantitative A/B and multivariate tests across multiple web properties and devices.
  • Maintain a web testing schedule.
  • Perform qualitative usability testing on new onsite features and functionality.
  • Promote both offsite and onsite activities and also the interactions that build search ranking and quality traffic including search engine optimization, content optimization, and conversion rate optimization techniques and tactics.
  • Oversee all web analytics tools to ensure accurate implementation and appropriate level of exposure, adoption, and utilization.
  • Prioritize all ad hoc reporting requests based on potential business value.
  • Measure and evaluate all major online initiatives including natural search, social media, and traditional media.
Key Competencies/Requirements:
  • Bachelors degree in business or quantitative field
  • 3+ years web analytics experience using Omniture/Site Catalyst (Coremetrics, WebTrends. TeaLeaf, or Google Analytics experience will be considered.)
  • Experience with A/B, multivariate and other forms of web usability testing. Use of Monetate will be considered. Use of Adobe Test & Target a plus.
  • Strong business acumen and ability to understand business/technical requirements for analysis purposes
  • Strong ability to interpret data and make actionable business recommendations
  • Passion for the internet, e-commerce and search engine trends
  • A curious nature with a desire to understand and master new internet marketing techniques and e-commerce strategies
  • Highly organized
  • Ability to manage time, priorities and multiple deadlines in a fast-paced environment

Only candidates with demonstrable experience in B2C web analytics and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

E-mail Marketing Associate

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager

Job Description:

The selected candidate will assist our E-mail Marketing Specialist in the development and execution of email campaigns for multiple business units. He/she will proactively learn about our market and our target audiences, gain knowledge of successful email marketing tactics, and hands-on experience in creating and deploying emails using Lyris ListManager and internal workflow systems. He/she will be expected to execute all assignments in a timely fashion while demonstrating initiative and accuracy. This is a great position for someone who has some experience in email deployment, but wants to build a career in e-mail marketing.

Primary Responsibilities:

  • Assist in the creation and deployment of a large volume of bulk and segment-specific emails blasts for multiple customer lists
  • Consult with E-mail Marketing Specialist and internal business teams.
  • Make recommendations to continually improve email performance by analyzing internal results, competitive data and industry trends
  • Manage automated email campaigns
  • Provide reporting for all e-mail related promotional activity
  • Assist in development of email promotional schedule
  • Work with email content providers within organization, including merchandising, copy writers, photography, IT and graphic design, to ensure on-time deployment of emails
  • Support marketing team and organization

Core Competencies:

  • Requires a bachelor's degree (preferably in Business, Marketing or Mathematics) with prior experience in the direct marketing field
  • One (1) year hands-on experience with an email program such as Lyris, MailChimp or ConstantContact
  • Highly organized and able to prioritize and execute multiple projects simultaneously, while maintaining meticulous attention to detail.
  • A curious nature with a desire to understand and master new email marketing best practices.
  • Proficient with Excel and other MS Office Applications
  • Experience using HTML and/or CSS to enhance email design and/or functionality a plus
  • Understands the need for meeting deadlines, time management, contingency planning, and knowledge of approval procedures
  • Ability to learn new software and internal processes quickly
  • Flexible and responsive to changing priorities and deadlines
  • Strong written and verbal communication skills

Please send a cover letter outlining your interest in this opportunity along with salary expectations. Those not providing a cover letter will not be considered for this opportunity.

Human Resources Operations Specialist

Department: Human Resources
Location: Corporate Headquarters
Reports To: Human Resources Director

This role will support our continued growth. You will be challenged each and every day by your functional leadership as well as the organization’s Line Managers and most of all valued employees. We all want you to insure the passion continues to be at the highest level possible. Keep in mind expectations are very high but that is the key to our success.

Yes, you are primarily responsible for day-to-day Human Resources administrative activities. We have the expectation that you will go well above and beyond but you will have help from the rest of fully engaged Human Resources Generalist Staff. Remember if it isn’t fun it is work and although the days may be tough and long it will be highly enjoyable and you will leave each day feeling good about what you accomplished and how you positively impacted the employee population and maybe even your boss, and you will have many.

What we need from you:

  • Evaluates ways to leverage the Human Resources/Human Assets (HR/HA) function’s collective resources and creates systems and processes to drive coordination of HR/HA transactional processes for consistency and effectiveness across entities.
  • Manages the HR/HA metrics generation and dissemination process.
  • Determines and supervises the HR/HA transactions and record-keeping functions across the Organization to insure HR information systems’ and electronic records integrity and consistency.
  • Consults with internal clients regarding the need for modification of HR information systems, reports, pay policies and practices, and job evaluation and design requests, and recommends the most effective approach based on market research/analysis and needs of the business.
  • In partnership with the functional HR/HA team and the entire organization; develops, implements, and administers compensation programs for the organization in collaboration with our strategic partner, the Accounting Department.

Work Experience:

  • Four (4) to eight (8) years of HR/HA operations/specialist experience in HRIS administration, HR report generation and analyses, metric tracking, graphing and trending
  • Ability to generate data and analyze same is a must with compensation and Payroll, administration and understanding payroll procedures and support preferably with experience with the ADP system
  • Strong working knowledge or developing job descriptions, conducting job evaluations, leading the salary/wage budgeting processes, understanding pay practices locally and within the industry
  • Comprehensive Benefits & Benefits Administration experience
  • Knowledge of laws and regulations related to WC, FMLA, FLSA, Wage and Hour, I-9 and recordkeeping.
  • Able to work with a variety of computer applications at a high level of competence (i.e. HRIS systems, MS Excel, Word).
  • Understanding of the role Human Resources Generalists so that you can support them to the highest degree.
  • Exposure to Recruiting practices to support all Generalists in their recruiting efforts which are extensive. We continue to grow consistently at a 30% rate with the emphasis on Bench Strength initiatives.

Education Requirements:

Bachelor’s degree in business, finance or human resources or related field, advanced degree preferred and/or SHRM certification (PHR or SPHR) or a Specialist certification or in lieu of extensive experience in a Human Resources Specialist function

Competencies:

Leadership

  • Trains/educates functional Team and organization for the understanding of practices and operational requirements
  • Facilitates interactive communication among functional team and organization to identify issues/concerns/opportunities before the organization is impacted
  • Responsible for HR data entry and transactional functions to ensure consistency and efficiency
  • Manages the implementation and operational effectiveness of system-wide HR projects, including advocacy of HR information system’s needs, reporting, and development.
  • In partnership with the Generalists identifies needs and implications, and presents case to various leaders for reclassification, re-grading, and market wage adjustments for positions
  • Partners and interacts with the appropriate functional Team member or various other functional Leaders/Managers/Supervisors/Employees

Compensation & Benefits

  • In partnership with functional & organizational members determines compensation and benefit parameters for hiring, retention, reclassification, market adjustment, and in-grading across the organization.
  • Comprehensive Benefits Administration/communications/reconciliation knowledge
  • Responsible for timely communication of compensation and benefits practice and parameter changes within their group.
  • Maintains an accurate and up to date job description repository for the organization within the job description system.
  • Conducts pay & benefit equity studies then analyze and make strategic recommendations
  • Maintain, update Payroll date prior to Payroll Specialist processing Payroll.
  • Review & approve Payroll
  • Oversees the HR electronic records processes
  • Assists with or lead within the group all compensation-related projects

HR Operational Effectiveness

  • Recruiting support/administration
  • Assist with the management of the HR budget
  • Determines the HR transactions and HR record-keeping requirements and processes
  • Conducts periodic HR data and recordkeeping audits to ensure accuracy, compliance and consistency
  • Coordinates with functional Team and organizational leaders to develop and disseminate HR metrics and dashboards
  • Continually improve and keep evergreen HR report design and generation
  • Oversees tracking and reporting for leadership across the organization, Occupational Health, performance management, and employee development
  • Manager the HR electronic records processes
  • Identify and share best practices

You see we don’t just sell cigars through our website and in our three (3) retail stores which btw is going to grow to many and in many States; we distribute them, market them, merchandise them and all these functional departments on our Career Page are part of the madness, joy and daily fun (and work, it just doesn’t seem that way).

Now, If you are still interested you must, (absolutely must, no exceptions) send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements, I know you don’t want to show your card but you are going to have to tell me sooner or later. Also it would work in your best interest if you tell me how you are going to take us to the next level because here the sky is the limit because in case you missed it we are #1 and we intend to stay there. Believe me I read what you have to say more thoroughly than your resume.

Business Analyst

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Director

Job Description:

The selected candidate will report to the Marketing Director and is responsible for analyzing and interpreting reports and providing meaningful insights and recommendations to departments throughout the organization.

Responsibilities/Essential Functions:

As the incumbent you will have the task of reviewing and interpreting new and existing reports for all business units, including but not limited to, Cigars International, Cigar.com, Pipes & Cigars and Meier & Dutch. You will review internal business reporting, analyze and interpret data and provide actionable insights and recommendations to all departments and key decision makers.

You must possess strong analytical skills, strong knowledge of internal corporate data and a deep knowledge of various internal business systems to ensure success in the following key functions:

  • Produce and review internal reports for all business units prior to distribution
  • Elicit, organize and translate requirements
  • Create output in a format the end user will understand
  • Provide timely interpretation, analysis and recommendations to appropriate business unit decision makers
  • Identify data anomalies and inconsistencies, and perform additional analysis or investigation to determine source or reason
  • Provide guidance to web data analysts for changes to reports or how data is pulled to promote more accurate and/or meaningful reporting
  • Support and participate in other marketing department processes and projects as necessary
  • Other duties as required

Core Competencies/Requirements:

  • 3-4 years in a similar role
  • Bachelors Degree in Business or Quantitative Field
  • Inquisitive--identify data anomalies and find root causes
  • Ability to conduct cost/benefit analysis
  • Read, review and accurately analyze financial data
  • Detail oriented
  • Must have strong time management and organization skills
  • Strong interpersonal skills; ability to interact with team members, as well as other individuals at various levels of the organization
  • Highly proficient in Microsoft Office (Outlook, Excel (expert level), Powerpoint and Word)
  • Strong communication skills both verbally and written
  • Must be self-motivated, well organized with the ability to consistently meet deadlines

Please send a cover letter outlining your interest in this opportunity along with salary expectations. Those not providing a cover letter may not be considered for this opportunity.

ERP Project Manager

Department: Information Technology
Location: Corporate Headquarters
Reports To: Information Technology Director

The IT team at CI is involved in every facet of the business. From the hardware and infrastructure to the custom software and websites we design and develop, without the strategic use of technology CI wouldn’t have been able to achieve its status in the industry.

On the development side CI uses frameworks such as ASP.NET, MVC, WPF and WCF to write custom software to business specifications while leveraging strategic partnerships with other providers. End-to-end this team develops and evolves the systems to make the business as efficient as possible.

Job Description: 

The Project Manager’s main responsibility will be to support the implementation and on-time delivery of WMS and ERP systems across all CI business areas. The Project Manager works with team members across the various business units, IT and vendor to ensure that the project team is poised to meet the project objectives and goals on time and on budget.

The Project Manager is an exceptional communicator who knows how to identify and mitigate risks before they become issues on projects with multiple stakeholders and personalities in a direct to consumer/direct marketing environment. 

Primary Responsibilities:

  • Responsible for developing and managing project plans and working with business leads, project teams and vendor to execute on plans.
  • Ability to work with various platforms, large project teams and multiple vendors to execute large sized projects.
  • Ability to be involved in all aspects of project, monitor day-to-day activities of internal/external project teams and ensure work is progressing as planned.
  • Manage schedules, budgets and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed upon.
  • Effectively and efficiently plan and prioritize all resources working across project(s) based on scope of work and project goals.
  • Actively monitor project risks and scope creep to foresee/identify potential problems and proactively work with project team to identify solutions to address them in advance.
  • Consistently identify needs that business units may not recognize and ensure approaches and solutions are linked to objectives and future needs.
  • Continuously manage business expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
  • Communicate and document project status and strategic recommendations to clients, team members and senior management on a regular basis; escalate issues accordingly via the appropriate channels.
  • Proactively conduct project phase post mortems and identify opportunities for improvement to all process and tools used in the execution of project activities.

Required Competencies/Skills:

  • Proven track record with executing large-scale ERP projects with diverse external and internal project teams.
  • Knows the difference between a risk and an issue and understands how to identify and manage one from becoming the other.
  • Ability to create, manage, and deliver against interdependent project plans
  • Ability to lead daily scrum meetings to ensure deadlines and roles are clearly defined
  • Knowledge in e-commerce, warehouse management and ERP systems
  • Experience in Agile and Scrum based project management.
  • Excellent verbal, written, presentation and interpersonal communications skills.
  • Demonstrated ability to work with and support cross-functional project teams.
  • Ability to understand and document project requirements and dependencies.
  • Understanding of business and functional requirements.
  • Strong attention to detail and focus on task completion is critical.
  • Competencies in project management tools required.

Education Required:

  • 8+ years of experience in project management.
  • Manhattan Scale and Microsoft Dynamics AX experience preferred.
  • Bachelor’s degree preferred.