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Information Technology Jobs

The IT team at CI is involved in every facet of the business. From the hardware and infrastructure to the custom software and websites we design and develop, without the strategic use of technology CI wouldn’t have been able to achieve its status in the industry.

On the development side we use technologies such as ASP.NET, WPF and WCF to write custom software to business specifications while leveraging strategic partnerships with other providers. End to end this team develops and evolves the systems to make the business as efficient as possible.

And not to be forgotten is the base on which all this runs which is designed and supported by the infrastructure side of the house. Using technologies from Cisco, Citrix, Microsoft, and the like we provide a robust platform for everything to happen.

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver


Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment


Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer


Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker


Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

Web Analytics Specialist

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager
Job Description:

The ideal candidate is one that has a strong B2C web analytics background, is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills with at least 3 years of experience – preferably working with an Adobe Omniture analytics suite. This individual should have experience developing measurement and data driven strategies across all aspects of a direct to consumer e-commerce environment.

Primary Responsibilities:
  • Consult with business teams and make recommendations to continually improve website performance by analyzing client browse and purchase behavior, competitive data and industry trends.
  • Establish appropriate key performance indicators and develop a reporting infrastructure that allows key stakeholders consistent visibility into overall channel performance.
  • Coordinate with design, IT, marketing and merchandising on various quantitative A/B and multivariate tests across multiple web properties and devices.
  • Maintain a web testing schedule.
  • Perform qualitative usability testing on new onsite features and functionality.
  • Promote both offsite and onsite activities and also the interactions that build search ranking and quality traffic including search engine optimization, content optimization, and conversion rate optimization techniques and tactics.
  • Oversee all web analytics tools to ensure accurate implementation and appropriate level of exposure, adoption, and utilization.
  • Prioritize all ad hoc reporting requests based on potential business value.
  • Measure and evaluate all major online initiatives including natural search, social media, and traditional media.
Key Competencies/Requirements:
  • Bachelors degree in business or quantitative field
  • 3+ years web analytics experience using Omniture/Site Catalyst (Coremetrics, WebTrends. TeaLeaf, or Google Analytics experience will be considered.)
  • Experience with A/B, multivariate and other forms of web usability testing. Use of Monetate will be considered. Use of Adobe Test & Target a plus.
  • Strong business acumen and ability to understand business/technical requirements for analysis purposes
  • Strong ability to interpret data and make actionable business recommendations
  • Passion for the internet, e-commerce and search engine trends
  • A curious nature with a desire to understand and master new internet marketing techniques and e-commerce strategies
  • Highly organized
  • Ability to manage time, priorities and multiple deadlines in a fast-paced environment

Only candidates with demonstrable experience in B2C web analytics and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

.Net Developer / Software Engineer

Department: Information Technology
Location: Corporate Headquarters
Reports To: IT Manager
Love solving puzzles; enjoy finding creative solutions to technology problems and you’re ready to join an engineering team that partners with the business? Then we want to talk to you! Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for an experienced .net Developer to join our growing software engineering team. In this role, you will have a unique opportunity to be a strategic partner with the business helping to build and sustain a growing ecommerce platform. As the fastest growing cigar company in the country we need innovative and imaginative information technology engineers like you to help us grow!

Job Responsibilities
As a .Net Developer you will be responsible for developing, creating, and modifying general computer applications software or specializing utility programs, analyzing user needs and develop software solutions.

Additional responsibilities of the .Net Developer include:
  • Modifying existing software to correct errors, allowing it to adapt to new hardware, or to improve its performance
  • Developing and directing software system testing and validation procedures, programming, and documentation
  • Conferring with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
  • Analyzing user needs and software requirements to determine feasibility of design within time and cost constraints
  • Providing technical support of applications including after hours (on call) support
  • Keep management and other senior staff apprised of the status of projects and systems.

Job Requirements
We are looking for a creative problem solver with initiative who loves to solve problems in the business and information technology space. You must be able to effectively communicate with both technical and non-technical parties with excellent written and verbal communication skills.

Additional requirements of the .Net Developer include:
  • Bachelor’s Degree in related field or equivalent education or experience
  • At least 2 years experience as software engineer in a developer role
  • Experience in one of the following .net development areas:
    • WPF
    • WCF
    • Windows Services
    • MS SQL
    • jQuery and Advanced CSS
  • Solid understanding of SQL development and Object Oriented Programming (OOP)
  • Experience with sales and order processing systems, e-commerce sites, mobile site design, a plus
  • Experience with all phases of application software development/maintenance life cycles in an enterprise client/server and/or web-based environment, preferred
Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Marketing Data Analyst

Department: Marketing
Location: Corporate Headquarters
Reports To: Director of Marketing
Job Description:

The ideal candidate will be a B2C Marketing Data Analyst who is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills with at least 4 years of experience – preferably with a strong familiarity with email marketing, CRM, customer lifecycle management, project management, segmentation, response analysis and campaign tracking. Candidate must be able to present findings in a clear and presentable fashion that meets the end user’s needs.

Primary Responsibilities:
  • Responsible for data preparation, data analysis, campaign execution, report building, etc.
  • Prepare written analysis and present findings to internal and external clients.
  • Work with other staff members to satisfy internal clients’ database marketing needs.
  • Consistency in delivering error-free work, on time, at standards that meet or exceed client expectations.
  • Develops reports and queries from databases for distribution to management and to assist in decision making. Provides regular reporting support to Marketing, Merchandising, Sales and Distribution teams.
  • Monitor and report marketing campaign performance for paid search, email marketing, affiliate marketing, print catalog campaigns, and multivariate testing.
  • Develop key findings summaries on trends, insights, forecasts, and plans with management level recommendations.
  • Provide ongoing analysis of customer migration and buying behavior.
  • Coordinate data feeds and updates.
Key Competencies/Requirements:
  • Ability to query databases and perform statistical analysis.
  • Well-developed quantitative skills and analytical thinking.
  • Proven ability to retrieve and manipulate data using SQL/SQL based programs and/or utilize SQL Reporting Services or similar programs.
  • Independent thinker, logical, strategic, with a high focus and attention to detail.
  • Degree preferred in quantitative field.
  • Demonstrable experience as B2C Analyst.
  • Minimum of two years’ experience with data analysis, measurement reporting, and campaign design.
  • Experience with CRM software a plus.
  • The ideal candidate will have familiarity with relational database query tools such as Alterian or Crystal Reports, data warehouse tools, etc.
  • Understanding of Direct Marketing principles, statistics and data mining.
  • Complete comfort with Microsoft Suite.
  • Expert in Excel data manipulation and reporting (charts, pivot tables, macros, etc.)
  • Proactive effort to continually learn and grow.
  • Professionalism in all client contact (phone, email, and in person).
  • Highly developed organizational skills and analytical ability required, plus excellent written and verbal communication skills.
  • Ability to work in a team-oriented environment.
  • Ability to creatively solve problems, deal with ambiguity and a changing environment.
  • Ability to meet concurrent, rigorous deadlines in a fast-paced environment.

Only candidates with demonstrable experience as B2C Analysts and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

Information Technology Department Head

Department: Information Technology
Location: Corporate Headquarters
Reports To: President or Vice President
Key Responsibilities:
  • As a member of the Senior Leadership Team work effectively across the organization to solve problems, share information, deliver results, and create value for customers and the Company.
  • Create a first class professional information technology department that consistently delivers on stated goals. Provide the necessary working environment to ensure maximum efficiencies. Directly manage a team of six (6) first level managers and indirectly manage a team of 20-25 information technology professionals.
  • Provide day-to-day direction, thought leadership, and mentoring in the area of software architecture, application design, infrastructure and business efficiencies. Ensure high availability of all critical business systems.
  • Define, own, and promote standards for tools, techniques and methodology for our strategic technologies and maintain up-to-date standards.
  • Function as steward of our migration toward an approved architectural blueprint, ensuring that designs foster reuse and maintainability, including web services.
  • Provide oversight in standards adherence through reviews of project work; represent Solution Engineering application architecture and design principles at Design Authority Boards.
  • Lead the sizing and estimating practice for software solutions in collaboration with other IT disciplines during the pre-project, discovery/initiation phase.
  • Ensure that architectural options, issues and opportunities are clearly communicated to key stakeholders and project teams, providing architectural trade-off options, alternatives and recommendations which are aligned to business imperatives and goals including, technology strategy, financial goals and operational considerations.
  • Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures.
  • Assist with ensuring PCI compliance for the organization.
  • Perform other duties as assigned.
Key Skills and Professional Experience:
  • A minimum of 15 years in progressive IT management roles including 5-7 years leading an architecture and software design function across multiple businesses. Large scale retail application systems integration and design experience preferred.
  • Bachelor's degree is required. Master’s degree in Computer Science, Engineering or Business Administration preferred.
  • Professional experience in application architecture modeling, developing conceptual architectures, designing systems using contemporary design and engineering best practices such as service oriented architectures (SOA), agile development and object-oriented analysis and design (OOAD).
  • Experience with software estimating models and practices; demonstrated ability to drive improvements in estimating accuracy.
  • Exposure to multiple, diverse technologies and processing environments and IT specialties such as web technologies, e-commerce, content management, identity and access management, XML, web services, B2B messaging and integration technologies.
  • Demonstrated ability to effectively navigate a complex and multi-faceted organizational structure utilizing a matrix management approach to accomplishing business objectives. Ability to multi-task across a number of large, multi-year initiatives and smaller product releases.
  • Ability to execute and get things done while balancing financial; architectural; business and IT objectives. Exceptional interpersonal skills, including teamwork, facilitation and negotiation; excellent consulting and influencing skills.
  • Excellent communication skills - verbal, written, presentation; must have demonstrated experience effectively presenting complex ideas to an executive audience.
  • Has been a member of a project delivery team that has successfully delivered major business solutions into production/implementation.
  • Knowledge of IT security and regulatory compliance (PCI, PII, etc.) requirements.

Only candidates with demonstrable professional experience, competencies & skills and have the ability to meet the responsibilities outlined must provide a Resume & Cover Letter with salary requirements to be considered. Your Cover Letter should outline how your background, experience, competencies and skills align with our Job Description.