Your web browser is no longer supported.
Cigars International is commited to providing you with the best web experience possible. Please upgrade to a modern web browser.

Information Technology Jobs

The IT team at CI is involved in every facet of the business. From the hardware and infrastructure to the custom software and websites we design and develop, without the strategic use of technology CI wouldn’t have been able to achieve its status in the industry.

On the development side we use technologies such as ASP.NET, WPF and WCF to write custom software to business specifications while leveraging strategic partnerships with other providers. End to end this team develops and evolves the systems to make the business as efficient as possible.

And not to be forgotten is the base on which all this runs which is designed and supported by the infrastructure side of the house. Using technologies from Cisco, Citrix, Microsoft, and the like we provide a robust platform for everything to happen.

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

.Net Developer / Software Engineer

Department: Information Technology
Location: Corporate Headquarters
Reports To: IT Manager
Love solving puzzles; enjoy finding creative solutions to technology problems and you’re ready to join an engineering team that partners with the business? Then we want to talk to you! Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for an experienced .net Developer to join our growing software engineering team. In this role, you will have a unique opportunity to be a strategic partner with the business helping to build and sustain a growing ecommerce platform. As the fastest growing cigar company in the country we need innovative and imaginative information technology engineers like you to help us grow!

Job Responsibilities
As a .Net Developer you will be responsible for developing, creating, and modifying general computer applications software or specializing utility programs, analyzing user needs and develop software solutions.

Additional responsibilities of the .Net Developer include:
  • Modifying existing software to correct errors, allowing it to adapt to new hardware, or to improve its performance
  • Developing and directing software system testing and validation procedures, programming, and documentation
  • Conferring with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
  • Analyzing user needs and software requirements to determine feasibility of design within time and cost constraints
  • Providing technical support of applications including after hours (on call) support
  • Keep management and other senior staff apprised of the status of projects and systems.


Job Requirements
We are looking for a creative problem solver with initiative who loves to solve problems in the business and information technology space. You must be able to effectively communicate with both technical and non-technical parties with excellent written and verbal communication skills.

Additional requirements of the .Net Developer include:
  • Bachelor’s Degree in related field or equivalent education or experience
  • At least 2 years experience as software engineer in a developer role
  • Experience in one of the following .net development areas:
    • ASP.NET MVC
    • WPF
    • WCF
    • Windows Services
    • MS SQL
    • jQuery and Advanced CSS
  • Solid understanding of SQL development and Object Oriented Programming (OOP)
  • Experience with sales and order processing systems, e-commerce sites, mobile site design, a plus
  • Experience with all phases of application software development/maintenance life cycles in an enterprise client/server and/or web-based environment, preferred
Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Marketing Manager

Department: Marketing
Location: Corporate Headquarters
Reports To: Director of Marketing
Job Description:

An intriguing growth opportunity for an experienced Marketing Manager with impressive e-commerce capabilities Assist in the development of the company’s marketing plans, activities and supporting budgets with a particular focus on the profitable implementation and management of multiple communication channels, media and customer touch points. These include but are not limited to: catalog, website, email, misc. direct mail and print pieces (e.g. postcards, package stuffers). Research and conduct analysis of programs and campaigns to ensure the continued refinement of these programs. Monitor and adjust programs and campaigns to insure profitable results and optimal allocation of resources. Monitor competitive activity and make recommendations as needed to senior management. Analyze website metrics for product, category and referral source activity; recommend associated marketing promotions.

Primary Responsibilities
  • Act as a strong functional leader with a demonstrated integrated, strategic marketing expertise and capabilities across multiple marketing channels; e.g., email, SEO, SEM, display, PR and social media
  • Boost online traffic, customer loyalty, and create brand awareness through various online channels and activities.
  • Demonstrate stellar abilities with marketing messaging, testing, analytics and making effective data driven recommendations and decisions with high impact results
  • Manage campaigns and partner relationships to facilitate campaign strategic planning, optimization and reporting.
  • Strong analytical skills, ie. Excel, database, etc. in a PC environment
  • Experience in catalog circulation & list management including functional understanding of circulation planning, analysis and projections.
  • Suggest optimization tactics based on identification of trends and gaps from data analysis.
  • Identify and report on key performance indicators, and opportunities for improvement on a regular basis.
  • Experience of online advertising purchasing models (CPM, CPA, CPC), as well as conversion analysis, ROI analysis and customer acquisition cost analysis.
  • Experience in prospecting & customer acquisition campaigns
  • Familiar with a variety of the Direct Marking field’s concepts, practices, and procedures inlucing RFM scoring.
  • Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks and may lead/direct the work of others including successfully identify and develop high-potential team members.
  • Assume increased levels of responsibility and work effectively in an entrepreneurial culture, while exhibiting superb teamwork and meeting competing project / campaign deadlines.
  • Researches and identifies relevant new technologies and digital marketing strategies to improve our marketing efforts
  • Develop near and long-term strategies/roadmaps and execute day-to-day tactics that increase site traffic, leads and exposure
  • Drive continued innovation and best practice implementation, regularly sharing your knowledge with the marketing team, the product development team and top executives.
  • Stay current with new advances in search engine marketing/optimization and the competitive landscape.
Core Competencies but not limited to:
  • Requires a bachelor's degree in area of specialty and at least 7 years of experience in the field or in a related area.
  • Minimum 5-7 years direct marketing experience; catalog, e-commerce or multi-channel experience preferred.
  • Experience in driving leads/sales for websites with large inventory/listings
  • High-potential professional, with strong desire to grow quickly and assume significant responsibility.
  • Strong capabilities in customer insight, positioning, and messaging
  • Experience in leveraging and integrating social presence into the customer experience.
  • Analytical and creative problem-solver with a focus on fiscal responsibility.
  • Experience in driving projects to completion, leveraging expertise and resources towards a defined goal; specific experience in working with IT to drive projects.
  • Effective communicator within department and cross-functionally.
  • Ability to lead in an environment of constant change and commitment to continuous learning.
  • Fundamental knowledge and experience with web analytical tools and interfaces ( i.e. Omniture and Google Analytics) is required
  • Intermediate to advanced knowledge of MS Office Suite
  • An organized individual with great attention to detail and focus on quality of results
  • A self-motivated individual; a good team player
  • A wide degree of creativity and latitude is expected

Employee Relations/Human Resources Generalist

Department: Human Resources
Location: Corporate Headquarters
Reports To: Human Resources Director
Primary Responsibilities:
  • Be able to provide Human Resources and Employee Relations services to a variety of client groups including: Accounting, Contact Center, Design, Distribution Center, Information Technology, Marketing, Merchandising & Purchasing and Retail.
  • Administer various human resource and safety plans and procedures for all company personnel
  • Assist with recruitment effort for all nonexempt personnel and the occasional exempt role
  • Conduct the new hire orientation
  • Assist with the benefits administration to include communicating benefit information to employees and working with third-party benefits administrator.
  • Assist the Accounting Department with the reconciliation of benefits invoices and status changes.
  • Serve as a resource to the Director of Human Resources, the various Management Team and the entire employee population providing prompt response and follow-through regarding questions, concerns, and issues in an accurate and confidential manner.
  • Maintain employee personnel records and process status changes in various database
  • Assist with bi-weekly payroll processing and weekly Staffing Services reporting and accurate invoice reconciliation.
  • Maintain reporting for various resources
  • Assist with Company Events both internal and external
  • Assist in evaluation of reports, decisions, and results of department in relation to established goals.
  • Maintain compliance with federal and state regulations concerning employment and safety.
  • Responsible for general administrative tasks as needed.
  • Perform other related duties as required and assigned.
Experience Needed:
  • A minimum of a Bachelor’s Degree and one to three years of experience in a Human Resources function with an exposure to Accounting or Accounting systems.
  • Experience and a thorough understanding and ability to explain benefit plans such as medical, 401k, etc.
  • Solid knowledge of Federal and State laws such as FMLA and ADA, and other requirements such as Workers Compensation and COBRA.
  • Experience in recruitment.
  • Experience in maintaining databases, specifically time management systems and processing payroll.
  • Proficiency using all programs in MS Office Suite.
  • Highly developed interpersonal skills and the ability to remain objective.
  • Able to communicate professionally, both orally and in writing.
  • Organizational skills, the ability to multi-task, high level of attention to detail, and the ability to solve problems.

Human Resources Operations Specialist

Department: Human Resources
Location: Corporate Headquarters
Reports To: Human Resources Director
Primary Responsibilities:
  • Evaluates ways to leverage the Human Resources/Human Assets (HR/HA) function’s collective resources and creates systems and processes to drive coordination of HR/HA transactional processes for consistency and effectiveness across entities.
  • Manages the HR/HA metrics generation and dissemination process.
  • Determines and supervises the HR/HA transactions and record-keeping functions across the Organization to insure HR information systems’ and electronic records integrity and consistency.
  • Consults with internal clients regarding the need for modification of HR information systems, reports, pay policies and practices, and job evaluation and design requests, and recommends the most effective approach based on market research/analysis and needs of the business.
  • In partnership with the functional HR/HA team and the entire organization; develops, implements, and administers compensation programs for the organization in cooperation with our strategic partner, the Accounting Department.
Experience Needed:
  • Four (4) to eight (8) years of HR/HA operations/specialist experience in HRIS administration, HR report generation and analyses, metric tracking, graphing, and trending
  • Ability to generate data and analyze same is a must with compensation (job descriptions, job evaluation, salary/wage budgeting processes, pay practices, and payroll procedures etc.) and Benefits experience
  • Knowledge of laws and regulations related to WC, FMLA, FLSA, Wage and Hour, I-9 and recordkeeping; licensure and certification tracking.
  • Able to work with a variety of computer applications at a high level of competence (i.e. HRIS systems, MS Excel, Word).
Education Requirements:

Bachelor’s degree in business, finance or human resources or related field, advanced degree preferred and/or SHRM certification (PHR or SPHR) or a Specialist certification or in lieu of extensive experience in a Human Resources Specialist function.

Competencies:

Leadership:
  • Trains/educates functional Team and organization for the understanding of practices and operational requirements
  • Facilitates interactive communication among functional team and organization to identify issues/concerns/opportunities before the organization is impacted
  • Responsible for HR data entry and transactional functions to ensure consistency and efficiency
  • Manages the implementation and operational effectiveness of system-wide HR projects, including advocacy of HR information system’s needs, reporting, and development.
  • In partnership with the Generalists recommend need, identifies implications, and presents case to various leaders for reclassification, re-grading, and market wage adjustments for positions
  • Partners and interacts with the appropriate functional Team member or various other functional Leaders/Managers/Supervisors/Employees
Compensation & Benefits:
  • In partnership with functional & organizational members determines compensation and benefit parameters for hiring, retention, reclassification, market adjustment, and in-grading across the organization.
  • Benefits administration/communications/reconciliation
  • Responsible for timely communication of compensation and benefits practice and parameter changes within their group.
  • Maintains an accurate and up to date job description repository for the organization within the job description system.
  • Conducts pay & benefit equity studies
  • Maintain, update Payroll date prior to Payroll Specialist processing Payroll.
  • Review & submit Payroll
  • Oversees the HR electronic records processes for the Group
  • Assists with or leads within the group a variety of compensation-related projects on an ad hoc basis
HR Operational Effectiveness
  • Recruiting support/administration
  • Oversee the invoicing for Human Resources
  • Determines the HR transactions and HR record-keeping requirements and processes
  • Conducts periodic HR data and recordkeeping audits to ensure accuracy, compliance, and consistency across Group
  • Coordinates with functional Team and organizational leaders to develop and disseminate HR metrics and dashboards
  • Continually improves HR reports design and generation
  • Oversees tracking and reporting for leadership across the organization, Occupational Health, performance management, and employee development
  • Oversees the HR electronic records processes
  • Share best

Infrastructure Manager

Department: Information Technology
Location: Corporate Headquarters
Reports To: Director of IT

Cigars International, a leading eCommerce/Retail organization in the Lehigh Valley, is looking for a candidate to fill our Infrastructure Manager role. This position, reporting to the Director of Information Technology, is responsible for all facets of infrastructure including, but not limited to, networking, system administration, helpdesk/deskside support, after hours support, and remote support of offsite locations. This includes both personnel management of a highly skilled team of 5-6 staff. This position will aid the IT director in executing projects, planning future projects, budgetary concerns, and security compliance (PCI in particular.) Experience in an IT department with a large development staff is also an ideal quality. Please see below for ideal technological experience and knowledge.

Position Requirements:
  • At least 5 years’ experience, with at least 2 years in a management position.
  • Attention to detail.
  • Personnel management of varying skill sets.
  • Ability to think long term on project planning, and coordinate staff appropriately.
  • Effective communication skills, both written and verbal.
  • Maintain holistic documentation of all systems and processes.
  • Security knowledge; including electronic, physical, and procedural.
  • Technologies at play
    • Microsoft Technologies
      • Active Directory
      • Windows (Server and Desktop OS variation)
      • MS System Center Products
        • Operations Manager
        • Configuration Manager
    • Other Technologies
      • Database Servers
      • Email Servers
      • Corporate Chat
    • Network Operation Center maintenance across multiple sites
    • Networking, especially with CISCO/CITRIX technologies
    • SAN technologies
    • Virtualization, both Server and Desktop
    • Anti-Spam and Web Proxy systems
    • Antivirus
    • And many more
How does your new boss, the Director of Information Technology see this role?

This is not purely a managerial position; the ideal candidate would be a shirt-sleeves manager, willing to do the work if necessary. We are a fast moving company involved in many technologies and practices that are constantly evolving with business needs and technological advances. This position requires a great deal of passion and drive. My infrastructure team has the skills, passion, and know-how; I’m looking for someone to contribute to that team, coordinate their efforts, and be able to distill information back to me and other directors as to what’s happening. If you are a passionate person that can manage a superior team of individuals in the infrastructure realm, I want to hear from you.

Web Data Analyst

Department: Marketing
Location: Corporate Headquarters
Reports To: Director of Marketing
Job Description:

The ideal candidate will be a B2C Web Data Analyst who is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills with at least 3 years of experience – preferably working with an Adobe Omniture analytics suite. This individual should have experience developing measurement and data driven strategies across all aspects of a direct to consumer ecommerce environment.

Primary Responsibilities:
  • Consult with business teams and make recommendations to continually improve website performance by analyzing client browse and purchase behavior, competitive data and industry trends.
  • Establish appropriate key performance indicators and develop a reporting infrastructure that allows key stakeholders consistent visibility into overall channel performance.
  • Coordinate with design, IT, marketing and merchandising on various quantitative A/B and multivariate tests across multiple web properties and devices.
  • Maintain a web testing schedule
  • Perform qualitative usability testing on new onsite features and functionality.
  • Promote both offsite and onsite activities and also the interactions that build search ranking and quality traffic including search engine optimization, content optimization, and conversion rate optimization techniques and tactics.
  • Oversee all web analytics tools to ensure accurate implementation and appropriate level of exposure, adoption, and utilization.
  • Prioritize all adhoc reporting requests based on potential business value.
  • Measure and evaluate all major online initiatives including natural search, social media, and traditional media.
Key Competencies/Requirements:
  • Bachelors degree in business or quantitative field
  • Highly organized
  • 3+ years web analytics experience using Omniture (Coremetrics, WebTrends or Google Analytics experience will be considered)
  • Experience with A/B, multivariate and other forms of web usability testing
  • Strong business acumen and ability to understand business/technical requirements for analysis purposes
  • Strong ability to interpret data and make actionable business recommendations
  • Passion for the internet and search engine trends
  • Ability to manage time, priorities and multiple deadlines in a fast-paced environment

Only candidates with demonstrable experience as B2C Analysts and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

Staff Accountant/Accounts Payable

Department: Accounting
Location: Corporate Headquarters
Reports To: Senior Accountant
Job Description:

We are currently seeking a Staff Accountant with a primary focus on Accounts Payable in our corporate offices in Bethlehem, PA.

Primary responsbilities include but not limited to:
  • Manage Accounts Payable including coding, bill paying, reconciling credit cards, etc.
  • Assist in maintaining the general accounting system
  • Maintain various balance sheet account reconciliations
  • Assist with fraud investigation and detection
  • Reviewing and reconciling marketing expenses
  • Prepare and record month end journal entries
  • Support and participate in special projects (AD-HOC reports) as assigned
  • Perform other duties as required.
Requirements/Core Competencies:
  • Five (5) years of Accounting experience at least 3 of which should be in Accounts Payable
  • Bachelors in Accounting
  • Must be proficient in Excel, Word, and Outlook (including pivot tables and filters)
  • Experience using QuickBooks
  • Must have strong initiative and assertiveness
  • Must have the ability to multi-task and work in a fast-paced, constantly changing environment
  • Must be detail oriented with excellent follow through and initiative.
  • Must demonstrate professional demeanor with a high level of maturity
  • Must have strong skills in organization and planning, ability to multi-task and bring projects/tasks to completion
  • Must demonstrate ability to work independently and exercise sound judgment and problem solving.
  • Ability to work well with others and communicate professionally and effectively.
  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Strong verbal and written communication skills.

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements. If you have applied for this position in the past, feel free to resubmit your resume.

Videographer

Department: Design
Location: Corporate Headquarters
Reports To: Art Director
The Videographer at Cigars International has a wide range of responsibilities. We are looking for the right person to lead the charge, develop, and execute the video strategy while infusing the creativity and fun of our brand. Specifically, the videographer will be responsible for many facets within the field, from storyboards, scripts, and scheduling to shooting, editing, and uploading the final video. We are looking for a variety of videos, including how-to, promotional, and testimonial videos. The videographer will write, research, and execute all phases of production, from planning to final delivery. As well as be an integral and well-respected part of the art department, he or she needs to be highly motivated, extremely organized, able to manage company processes, and passionate about moving the company forward.

Major Areas of Responsibility
  • Planning:
    • Schedule and plan video sequences that may occur with regular frequency
    • Storyboard, develop, and write scripts for engaging customer-facing videos
  • Execution:
    • Set up a video shoot that includes professional lighting and sound
    • Shoot video using professional equipment and studio
    • Audio recording and processing
    • Work with both people and products
  • Post-Production:
    • Edit and compile video using industry standard software
    • Assemble recorded raw material into a finished product suitable for posting
    • Have a working knowledge of typography, and be able to stay within company branding
  • Be self-motivated and able to follow through on assignments independently with minimal oversight
  • Be an integral part of the art department as well as work closely with the marketing department
  • Perform other duties as assigned
Required Knowledge, Skills, and Abilities:

  • Excellent skills in:
    • Adobe Creative Suite programs, especially Premiere and After Effects
    • Microsoft Windows-based computing
    • Microsoft Office
    • All aspects of video, audio, and post-production, including camera operation, sound, lighting, set design, and editing
    • HD video production
    • Composition, lighting, and shooting skills
  • Demonstrated ability to:
    • Create and build a successful video program
    • Adhere to corporate behavioral expectations
    • Prioritize multiple projects and adapt to changing priorities, and be self-motivated
    • Be accountable for the expansion of the company’s video presence
  • Must have:
    • Strong organizational and time management skills
    • Excellent verbal, written, and presentational communication skills
    • Enthusiastic, positive, and outgoing attitude
Education and Experience:

Degree Required:
  • Bachelor’s Degree in cinematography, media production, media arts, or related fields
  • Coursework in marketing or business a plus
Experience: 0-5 years, however we are looking for the right person, and as such we are flexible on experience and skillset

Only candidates with demonstrable experience and/or background and who provide a Resume & Cover Letter with salary requirements will be considered.