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Information Technology Jobs

The IT team at CI is involved in every facet of the business. From the hardware and infrastructure to the custom software and websites we design and develop, without the strategic use of technology CI wouldn’t have been able to achieve its status in the industry.

On the development side we use frameworks such as ASP.NET, MVC, WPF and WCF to write custom software to business specifications while leveraging strategic partnerships with other providers. End-to-end this team develops and evolves the systems to make the business as efficient as possible.

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

Web Analytics Specialist

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager
Job Description:

The ideal candidate is one that has a strong B2C web analytics background, is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills with at least 3 years of experience – preferably working with an Adobe Omniture analytics suite. This individual should have experience developing measurement and data driven strategies across all aspects of a direct to consumer e-commerce environment.

Primary Responsibilities:
  • Consult with business teams and make recommendations to continually improve website performance by analyzing client browse and purchase behavior, competitive data and industry trends.
  • Establish appropriate key performance indicators and develop a reporting infrastructure that allows key stakeholders consistent visibility into overall channel performance.
  • Coordinate with design, IT, marketing and merchandising on various quantitative A/B and multivariate tests across multiple web properties and devices.
  • Maintain a web testing schedule.
  • Perform qualitative usability testing on new onsite features and functionality.
  • Promote both offsite and onsite activities and also the interactions that build search ranking and quality traffic including search engine optimization, content optimization, and conversion rate optimization techniques and tactics.
  • Oversee all web analytics tools to ensure accurate implementation and appropriate level of exposure, adoption, and utilization.
  • Prioritize all ad hoc reporting requests based on potential business value.
  • Measure and evaluate all major online initiatives including natural search, social media, and traditional media.
Key Competencies/Requirements:
  • Bachelors degree in business or quantitative field
  • 3+ years web analytics experience using Omniture/Site Catalyst (Coremetrics, WebTrends. TeaLeaf, or Google Analytics experience will be considered.)
  • Experience with A/B, multivariate and other forms of web usability testing. Use of Monetate will be considered. Use of Adobe Test & Target a plus.
  • Strong business acumen and ability to understand business/technical requirements for analysis purposes
  • Strong ability to interpret data and make actionable business recommendations
  • Passion for the internet, e-commerce and search engine trends
  • A curious nature with a desire to understand and master new internet marketing techniques and e-commerce strategies
  • Highly organized
  • Ability to manage time, priorities and multiple deadlines in a fast-paced environment

Only candidates with demonstrable experience in B2C web analytics and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

Information Technology Department Head

Department: Information Technology
Location: Corporate Headquarters
Reports To: President or Vice President
Key Responsibilities:
  • As a member of the Senior Leadership Team work effectively across the organization to solve problems, share information, deliver results, and create value for customers and the Company.
  • Create a first class professional information technology department that consistently delivers on stated goals. Provide the necessary working environment to ensure maximum efficiencies. Directly manage a team of six (6) first level managers and indirectly manage a team of 20-25 information technology professionals.
  • Provide day-to-day direction, thought leadership, and mentoring in the area of software architecture, application design, infrastructure and business efficiencies. Ensure high availability of all critical business systems.
  • Define, own, and promote standards for tools, techniques and methodology for our strategic technologies and maintain up-to-date standards.
  • Function as steward of our migration toward an approved architectural blueprint, ensuring that designs foster reuse and maintainability, including web services.
  • Provide oversight in standards adherence through reviews of project work; represent Solution Engineering application architecture and design principles at Design Authority Boards.
  • Lead the sizing and estimating practice for software solutions in collaboration with other IT disciplines during the pre-project, discovery/initiation phase.
  • Ensure that architectural options, issues and opportunities are clearly communicated to key stakeholders and project teams, providing architectural trade-off options, alternatives and recommendations which are aligned to business imperatives and goals including, technology strategy, financial goals and operational considerations.
  • Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures.
  • Assist with ensuring PCI compliance for the organization.
  • Perform other duties as assigned.
Key Skills and Professional Experience:
  • A minimum of 15 years in progressive IT management roles including 5-7 years leading an architecture and software design function across multiple businesses. Large scale retail application systems integration and design experience preferred.
  • Bachelor's degree is required. Master’s degree in Computer Science, Engineering or Business Administration preferred.
  • Professional experience in application architecture modeling, developing conceptual architectures, designing systems using contemporary design and engineering best practices such as service oriented architectures (SOA), agile development and object-oriented analysis and design (OOAD).
  • Experience with software estimating models and practices; demonstrated ability to drive improvements in estimating accuracy.
  • Exposure to multiple, diverse technologies and processing environments and IT specialties such as web technologies, e-commerce, content management, identity and access management, XML, web services, B2B messaging and integration technologies.
  • Demonstrated ability to effectively navigate a complex and multi-faceted organizational structure utilizing a matrix management approach to accomplishing business objectives. Ability to multi-task across a number of large, multi-year initiatives and smaller product releases.
  • Ability to execute and get things done while balancing financial; architectural; business and IT objectives. Exceptional interpersonal skills, including teamwork, facilitation and negotiation; excellent consulting and influencing skills.
  • Excellent communication skills - verbal, written, presentation; must have demonstrated experience effectively presenting complex ideas to an executive audience.
  • Has been a member of a project delivery team that has successfully delivered major business solutions into production/implementation.
  • Knowledge of IT security and regulatory compliance (PCI, PII, etc.) requirements.

Only candidates with demonstrable professional experience, competencies & skills and have the ability to meet the responsibilities outlined must provide a Resume & Cover Letter with salary requirements to be considered. Your Cover Letter should outline how your background, experience, competencies and skills align with our Job Description.

Senior Accountant

Department: Accounting
Location: Corporate Headquarters
Reports To: Controller

Responsibilities include but not limited to:

  • Assist with month end close including preparing journal entries
  • Reporting within COGNOS
  • Assist with annual budget preparation
  • Assist with preparation of monthly reporting packages for management
  • Prepare and analyze monthly departmental P&L’s
  • Assist with tax planning needs for auditors
  • Assist with internal control testing and reporting needs
  • Financial analytics
    • Reviewing and analyzing monthly financial performance
    • Provide explanations to management
    • Attend weekly retail meeting
  • Work closely with retail managers to be efficient and effective
  • Work closely with Retail Director to analyze stores and determine trends, focal points, areas for improvement relating to sales, margins, and expenses
  • Assist with inventory maintenance including
    • Retail store cycle counts
    • Retail order picking/delivery process and procedures
    • Retail order returns to warehouse
    • Managing min/max inventory ordering tool
  • Perform various reporting relating to shipping revenue and expense
  • Prepare and record month end journal entries
  • Support and participate in special projects (AD-HOC reports) as assigned
  • Perform other duties as required.

Core Competencies:

  • Bachelors in Accounting
  • 5+ years experience (preferably in public accounting)
  • CPA a plus
  • Financial analysis experience
  • Experience with COGNOS or Hyperion a plus
  • Must be proficient in Excel, Word, and Outlook (including pivot tables and filters)
  • Must have strong initiative and assertiveness
  • Must have the ability to multi-task and work in a fast-paced, constantly changing environment
  • Must be detail oriented with excellent follow through and initiative.
  • Must have strong skills in organization and planning, ability to multi-task and bring projects/tasks to completion
  • Must demonstrate ability to work independently and exercise sound judgment and problem solving.
  • Ability to work well with others and communicate professionally and effectively.
  • Must have accounting industry experience
  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Strong verbal and written communication skills.

Please send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Promotional Planner

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Manager

Job Description:

The selected candidate will develop, execute and analyze catalog and holiday promotions, as well as other related promotional activity. He/she will proactively learn about our market, understand our target audiences, coordinate with Merchandising, Design, IT, Warehouse and Contact Center as well as external vendors, and execute all assignments in a timely fashion according to project deadlines, while demonstrating initiative and accuracy. 

Responsibilities/Essential Functions:

  • Mail plans
    • Develop and analyze segmentation including prospecting for catalog and fulfillment promotions across multiple business units. Work with data analyst on programming and segmentation capabilities.
    • Review and approve Merge/Purge reports.
    • Review and approve inkjet sample checks from print vendor.
    • Negotiate, purchase and manage paper inventory based on catalog requirements for each business unit.
    • Manage vendor relationships and contracts related to catalog printing and list processing. Check and process invoices on all related projects.
    • Create and manage schedules.
    • Maintain matchback reporting.
    • Manage third-party blow-in program.
    • Participate in circulation planning and budgeting.
  • Squinch (Square inch analysis)
    • Verify print catalog matches product list.
    • Calculate cost per page.
    • Run reports, mark catalogs, and maintain historical data.
    • Consult with business teams and make recommendations to continually improve performance by analyzing internal results, competitive data and industry trends.
  • Holiday Planning - Develop, communicate, and implement holiday plans for all business units.
    • Review past results.
    • Determine new offers and feasibility.
    • Create promotional plan to be disseminated throughout the organization.
    • Manage development of and proof promotional materials.
    • Ensure proper inventory levels.
    • Monitor implementation and switchover from promotion to promotion.
    • Set up promotions within internal systems.
    • Report on results.
  • Package Insert Program (PIP)
    • Create and manage package insert schedule
    • Manage vendor relationship with printer including bidding each job out
    • Coordinate free samples with merchandising team.
    • Manage inventory of print materials and product samples.
    • Coordinate with internal content providers, including merchandising, copy writers, photography, IT and graphic design, to ensure on-time production.
  • Other duties as assigned.

Competencies:

  • Requires a bachelor's degree (preferably in Business, Economics or Mathematics).
  • 2+ years of experience in developing and implementing marketing promotions.
  • Highly organized and able to prioritize and execute multiple projects simultaneously, while maintaining meticulous attention to detail.
  • Flexibility to monitor promotions outside of core business hours.
  • Responsive to changing priorities and deadlines.
  • Proficiency in MS Office.
  • Comfortable working independently and escalate issues as needed.
  • Understands the need for meeting deadlines, time management, contingency planning, and knowledge of approval procedures.
  • Understands and uses marketing, graphic design and business terminology.
  • Strong written and verbal communication skills.
  • Ability to learn new software and internal processes quickly.

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description to Dave Myers (davem@bethss.com) and Pam Scott (pamelas@bethss.com).

E-Commerce Marketing Manager

Department: Marketing
Location: Corporate Headquarters
Reports To: Marketing Director

Job Description:

The candidate will be responsible for developing and implementing the online strategies and initiatives to drive customer acquisition and increase retention for multiple business units. The ideal candidate is one that has a strong B2C web analytics background, is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. He/she must have strong hands-on technical skills with at least 3 years of experience – preferably working with an Adobe Omniture analytics suite. This individual should have experience developing measurement and data driven strategies across all aspects of a direct to consumer e-commerce environment.

 

Primary Responsibilities:

 

  • Research, recommend and implement new online marketing strategies and initiatives including retargeting/remarketing, shopping feeds, email and other forms of online marketing.
  • Oversee all web analytics tools to ensure accurate implementation and appropriate level of exposure, adoption, and utilization for multiple business units.
  • Establish appropriate key performance indicators and develop a reporting infrastructure that allows key stakeholders consistent visibility into overall channel performance.
  • Measure and evaluate all major online initiatives including natural search, social media, retargeting, affiliate programs and traditional media.
  • Develop and implement various quantitative A/B and multivariate tests across multiple web properties and devices by coordinating with design, IT, marketing and merchandising.
  • Make recommendations to internal business teams to continually improve website performance by analyzing client browse and purchase behavior, competitive data and industry trends.
  • Develop, manage and implement a web and email testing schedules.
  • Perform and analyze qualitative usability testing on new onsite features and functionality.
  • Promote both offsite and onsite activities and also the interactions that build search ranking and quality traffic including SEO/SEM, content optimization, and conversion rate optimization techniques and tactics.
  • Prioritize all ad hoc reporting requests based on potential business value.

Key Competencies/Requirements:

  • Bachelor’s degree in Mathematics, Statistics, Economics or Business-related field.
  • 3+ years web analytics experience using Omniture/Site Catalyst (Coremetrics, WebTrends, TeaLeaf, or Google Analytics experience will be considered.)
  • Experience in performing and analyzing A/B, multivariate and other forms of web usability testing. Use of Adobe Test & Target a plus. Use of Monetate will be considered.
  • Demonstrated experience in developing and implementing new online strategic initiatives.
  • Strong business acumen and ability to understand business/technical requirements for analysis/reporting purposes interpret data and make actionable business recommendations.
  • Highly proficient in Excel and PowerPoint.
  • Passion for the internet, e-commerce and search engine trends.
  • A curious nature with a desire to understand and master new internet marketing techniques and e-commerce strategies.
  • Highly organized with ability to manage time, priorities and multiple deadlines in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Experience managing a small staff.

 

Only candidates with demonstrable experience in B2C web analytics and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

.NET Web Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled web developer to join our growing software development team. In this role, you will have a unique opportunity to build and maintain a multi-tenant e-commerce platform. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive! 

Primary Responsibilities

  • Work in a small, skilled team to support and improve a home-grown e-commerce platform written in C# .NET 4.0 with MVC 3 and SQL server back ends
  • Coordinate with business users to gather requirements
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable web applications
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies

Key Technologies/Competencies

  • Microsoft-stack development: .NET, C#, MSSQL, IIS, MVC/Razor view engine, WCF
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2010 and up
    • TFS ticketing and source control
  • Front End
    • HTML 5
    • CSS 2.1/3
    • JavaScript/jQuery
    • Mobile development
    • UX
  • Familiarity with SEO and web analytics a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Junior Web Graphic Designer

Department: Design
Location: Corporate Headquarters
Reports To: Interactive Art Director

Major Areas of Responsibility:

  • Ability to successfully concept and design under tight deadlines
  • Design email blasts, web banners and graphics for company websites
  • Create webpage layouts
  • Occasionally work on print material
  • Experience with product and packaging design is a plus
  • Experience with digital photography is a plus
  • Be an integral part of the design team

Required Knowledge, Skills, and Abilities:

  • Adobe Photoshop, InDesign, Illustrator experience a must
  • Experience with Microsoft Windows-based computing
  • Bachelor degree required with coursework in Graphic Design, Interactive Design or Advertising Design
  • Ability to thrive in a fast-paced environment
  • Must have strong organizational skills, manage changing priorities and work well under pressure
  • Must be detail oriented with the ability to handle multiple tasks
  • Must have excellent verbal and written communication skills
  • Drawing skills for use in idea concept and thumbnails
  • Enthusiastic, positive, team player and outgoing attitude
  • Must have the ability to conceptualize and generate ideas independently
  • Knowledge in CSS and HTML is a plus, but not required

Please send a cover letter and portfolio samples as outlined below highlighting a variety of your talents outlining your interest in this opportunity along with salary expectations. Those not providing a cover letter will not be considered for this opportunity.

Acceptable methods for portfolio samples include:

  • a low-res .pdf or .jpg (no larger than 4 MB)
  • website link
  • printed samples

Candidates selected for an interview will be requested to bring along a portfolio highlighting a variety of your talents and skills.  

.NET Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled .NET developer to join our growing software development team. In this role, you will have a unique opportunity to build and support a variety of internal systems. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive! 

Primary Responsibilities

  • Support and improve a series of custom distributed applications which manage order fulfillment and inventory management, written in .NET, ColdFusion, and SQL
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable applications and services
  • Coordinate with business users to gather requirements
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies

Technologies/Competencies

  • Microsoft-stack development: .NET, C#, MSSQL
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2010 and up
    • TFS ticketing and source control
  • Familiarity with WPF/MVVM a plus
  • Familiarity with MVC and JavaScript a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Senior .NET Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled senior .NET developer with 7+ years of development experience to join our growing software development team. In this role, you will have a unique opportunity to architect and support a variety of internal systems and websites, and to provide mentorship to other team members. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive! 

Primary Responsibilities

  • Support and improve a custom e-commerce platform written in C# .NET 4.0 MVC 3 and SQL
  • Support and improve a series of custom distributed applications which manage order fulfillment and inventory management, written in .NET, ColdFusion, and SQL
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable applications and services
  • Coordinate with business users to gather requirements
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies
  • Actively participate in ongoing design and architecture discussions
  • Provide mentoring and architecture/development advice to other members of the team

Technologies/Competencies

  • Microsoft-stack development: .NET, C#, MSSQL, IIS, MVC/Razor view engine, WCF
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2010 and up
    • TFS ticketing and source control
  • Front End
    • HTML 5
    • CSS 2.1/3
    • JavaScript/jQuery
    • Mobile development
    • UX
  • Familiarity with SEO and web analytics a plus
  • Familiarity with WPF/MVVM a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.