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Information Technology Jobs

The IT team at CI is involved in every facet of the business. From the hardware and infrastructure to the custom software and websites we design and develop, without the strategic use of technology CI wouldn’t have been able to achieve its status in the industry.

On the development side we use technologies such as ASP.NET, WPF and WCF to write custom software to business specifications while leveraging strategic partnerships with other providers. End to end this team develops and evolves the systems to make the business as efficient as possible.

And not to be forgotten is the base on which all this runs which is designed and supported by the infrastructure side of the house. Using technologies from Cisco, Citrix, Microsoft, and the like we provide a robust platform for everything to happen.

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

.Net Developer / Software Engineer

Department: Information Technology
Location: Corporate Headquarters
Reports To: IT Manager
Love solving puzzles; enjoy finding creative solutions to technology problems and you’re ready to join an engineering team that partners with the business? Then we want to talk to you! Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for an experienced .net Developer to join our growing software engineering team. In this role, you will have a unique opportunity to be a strategic partner with the business helping to build and sustain a growing ecommerce platform. As the fastest growing cigar company in the country we need innovative and imaginative information technology engineers like you to help us grow!

Job Responsibilities
As a .Net Developer you will be responsible for developing, creating, and modifying general computer applications software or specializing utility programs, analyzing user needs and develop software solutions.

Additional responsibilities of the .Net Developer include:
  • Modifying existing software to correct errors, allowing it to adapt to new hardware, or to improve its performance
  • Developing and directing software system testing and validation procedures, programming, and documentation
  • Conferring with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
  • Analyzing user needs and software requirements to determine feasibility of design within time and cost constraints
  • Providing technical support of applications including after hours (on call) support
  • Keep management and other senior staff apprised of the status of projects and systems.


Job Requirements
We are looking for a creative problem solver with initiative who loves to solve problems in the business and information technology space. You must be able to effectively communicate with both technical and non-technical parties with excellent written and verbal communication skills.

Additional requirements of the .Net Developer include:
  • Bachelor’s Degree in related field or equivalent education or experience
  • At least 2 years experience as software engineer in a developer role
  • Experience in one of the following .net development areas:
    • ASP.NET MVC
    • WPF
    • WCF
    • Windows Services
    • MS SQL
    • jQuery and Advanced CSS
  • Solid understanding of SQL development and Object Oriented Programming (OOP)
  • Experience with sales and order processing systems, e-commerce sites, mobile site design, a plus
  • Experience with all phases of application software development/maintenance life cycles in an enterprise client/server and/or web-based environment, preferred
Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Infrastructure Manager

Department: Information Technology
Location: Corporate Headquarters
Reports To: Director of IT

Cigars International, a leading eCommerce/Retail organization in the Lehigh Valley, is looking for a candidate to fill our Infrastructure Manager role. This position, reporting to the Director of Information Technology, is responsible for all facets of infrastructure including, but not limited to, networking, system administration, helpdesk/deskside support, after hours support, and remote support of offsite locations. This includes both personnel management of a highly skilled team of 5-6 staff. This position will aid the IT director in executing projects, planning future projects, budgetary concerns, and security compliance (PCI in particular.) Experience in an IT department with a large development staff is also an ideal quality. Please see below for ideal technological experience and knowledge.

Position Requirements:
  • At least 5 years’ experience, with at least 2 years in a management position.
  • Attention to detail.
  • Personnel management of varying skill sets.
  • Ability to think long term on project planning, and coordinate staff appropriately.
  • Effective communication skills, both written and verbal.
  • Maintain holistic documentation of all systems and processes.
  • Security knowledge; including electronic, physical, and procedural.
  • Technologies at play
    • Microsoft Technologies
      • Active Directory
      • Windows (Server and Desktop OS variation)
      • MS System Center Products
        • Operations Manager
        • Configuration Manager
    • Other Technologies
      • Database Servers
      • Email Servers
      • Corporate Chat
    • Network Operation Center maintenance across multiple sites
    • Networking, especially with CISCO/CITRIX technologies
    • SAN technologies
    • Virtualization, both Server and Desktop
    • Anti-Spam and Web Proxy systems
    • Antivirus
    • And many more
How does your new boss, the Director of Information Technology see this role?

This is not purely a managerial position; the ideal candidate would be a shirt-sleeves manager, willing to do the work if necessary. We are a fast moving company involved in many technologies and practices that are constantly evolving with business needs and technological advances. This position requires a great deal of passion and drive. My infrastructure team has the skills, passion, and know-how; I’m looking for someone to contribute to that team, coordinate their efforts, and be able to distill information back to me and other directors as to what’s happening. If you are a passionate person that can manage a superior team of individuals in the infrastructure realm, I want to hear from you.

Web Data Analyst

Department: Marketing
Location: Corporate Headquarters
Reports To: Director of Marketing
Job Description:

The ideal candidate will be a B2C Web Data Analyst who is an articulate, technically-minded individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills with at least 3 years of experience – preferably working with an Adobe Omniture analytics suite. This individual should have experience developing measurement and data driven strategies across all aspects of a direct to consumer ecommerce environment.

Primary Responsibilities:
  • Consult with business teams and make recommendations to continually improve website performance by analyzing client browse and purchase behavior, competitive data and industry trends.
  • Establish appropriate key performance indicators and develop a reporting infrastructure that allows key stakeholders consistent visibility into overall channel performance.
  • Coordinate with design, IT, marketing and merchandising on various quantitative A/B and multivariate tests across multiple web properties and devices.
  • Maintain a web testing schedule
  • Perform qualitative usability testing on new onsite features and functionality.
  • Promote both offsite and onsite activities and also the interactions that build search ranking and quality traffic including search engine optimization, content optimization, and conversion rate optimization techniques and tactics.
  • Oversee all web analytics tools to ensure accurate implementation and appropriate level of exposure, adoption, and utilization.
  • Prioritize all adhoc reporting requests based on potential business value.
  • Measure and evaluate all major online initiatives including natural search, social media, and traditional media.
Key Competencies/Requirements:
  • Bachelors degree in business or quantitative field
  • Highly organized
  • 3+ years web analytics experience using Omniture (Coremetrics, WebTrends or Google Analytics experience will be considered)
  • Experience with A/B, multivariate and other forms of web usability testing
  • Strong business acumen and ability to understand business/technical requirements for analysis purposes
  • Strong ability to interpret data and make actionable business recommendations
  • Passion for the internet and search engine trends
  • Ability to manage time, priorities and multiple deadlines in a fast-paced environment

Only candidates with demonstrable experience as B2C Analysts and who provide a Resume & Cover Letter with salary requirements will be considered. Your Cover Letter should outline how your background, experience and skills align with our Job Description.

Senior Accountant

Department: Accounting
Location: Corporate Headquarters
Reports To: Controller
Job Description:

We are currently seeking a Senior Accountant in our corporate offices in Bethlehem, PA.

Responsbilities include but not limited to:
  • Assist with month end close including preparing journal entries
  • Reporting within COGNOS
  • Assist with annual budget preparation
  • Assist with preparation of monthly reporting packages for management
  • Prepare and analyze monthly departmental P&L’s
  • Assist with tax planning needs for auditors
  • Assist with internal control testing and reporting needs
  • Financial analytics
    • Reviewing and analyzing monthly financial performance
    • Provide explanations to management
    • Attend weekly retail meetings
  • Work closely with retail managers to be efficient and effective
  • Work closely with Retail Director to analyze stores and determine trends, focal points, areas for improvement relating to sales, margins, and expenses
  • Assist with inventory maintenance including
    • Retail store cycle counts
    • Retail order picking/delivery process and procedures
    • Retail order returns to warehouse
    • Managing min/max inventory ordering tool
  • Assist with various balance sheet reconciliations
  • Perform various reporting relating to shipping revenue and expense
  • Prepare and record month end journal entries
  • Support and participate in special projects (AD-HOC reports) as assigned
  • Perform other duties as required.
Requirements/Core Competencies:
  • Bachelors in Accounting
  • 5+ years experience (preferably in public accounting)
  • CPA a plus
  • Financial analysis experience
  • Experience with COGNOS or Hyperion a plus
  • Must be proficient in Excel, Word, and Outlook (including pivot tables and filters)
  • Must have strong initiative and assertiveness
  • Must have the ability to multi-task and work in a fast-paced, constantly changing environment
  • Must be detail oriented with excellent follow through and initiative.
  • Must demonstrate professional demeanor
  • Must have strong skills in organization and planning, ability to multi-task and bring projects/tasks to completion
  • Must demonstrate ability to work independently and exercise sound judgment and problem solving.
  • Ability to work well with others and communicate professionally and effectively.
  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Strong verbal and written communication skills.

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.