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All Current Job Openings

Distribution Center Roles

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Manager
Cigars International Distribution Center Receiver

Receiver

Objective: To count inbound inventory accurately yet quickly so that merchandise can be delivered into inventory within 24 hours of receipt. Must possess basic math skill, be able to lift 50 pounds on a continual basis and operate basic warehouse equipment.

Cigars International Distribution Center Replenishment

Replenishment

Objective: To put away new inventory into proper bin locations and overstock within 24 hours of counting. To pull down overstock and replenish bins so products can be available for the next work day. Must be able to operate stand-up lift, and lift 50 pounds on a continuous basis.

Cigars International Distribution Center Sampler Maker/Assembler

Sampler Maker/Assembler

Objective: To create samplers in an accurate and timely manner as designated by management. Samplers must be accurately assembled in a neat manner and presentable for sale and delivery to our customers. Individuals must be very detailed oriented.

Cigars International Distribution Center Order Layout

Order Layout

Objective: To sort picked product and match it to the customer invoice efficiently and accurately. Order layout drives the tempo on the packing floor, so it is important that the employee has strong product recognition and pays close attention to detail.

Cigars International Distribution Center Packer

Packer

Objective: To pack individual customer orders efficiently in a manner that ensures no damage to the product inside the package as well as an above average package presentation upon delivery to our customers. Presentation is very important; it is our customers? first impression of Cigars International.

Cigars International Distribution Center Picker

Picker

Objective: To pick product for all customer orders within an acceptable timeframe accurately in order to meet daily fulfillment requirements for customers. Job requires walking for the entire shift, product recognition skills, pushing a pick cart that could weigh up to 25 pounds and keeping pick cart clean and orderly. Order picker is also responsible for maintaining a clean work environment in the pick area and for bringing any stock discrepancies or errors to the attention of management.

Retail Store Associates

Department: Retail
Location: Bethlehem Super Store
Reports To: Management Team Members
We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet location, we expanded to a 2nd Lehigh Valley location, a 5,000 square foot superstore in Bethlehem Township (PA).

Full and part time opportunities for Experienced and Entry level associates are available at both locations. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Contact Center Sales/Customer Service Representative

Department: Contact Center
Location: Corporate Headquarters
Reports To: Call Center Supervisor
Primary Responsibilities:
  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.
Experience Needed:
  • 1 – 2 years of previous contact center experience preferred but not required.
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

.NET Web Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled .NET developer to join our growing software development team. In this role, you will have a unique opportunity to build and support a variety of internal systems. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive!

Primary Responsibilities
  • Work in a small, skilled team to support and improve a home-grown e-commerce platform written in C# .NET 4.5 with MVC 5 and SQL server back ends
  • Coordinate with business users to gather requirements
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable web applications
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies
Key Technologies/Competencies
  • Microsoft-stack development: .NET, C#, MSSQL, IIS, MVC/Razor view engine
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2015
    • TFS and VSTS ticketing and source control
  • Front End
    • HTML 5
    • CSS 2.1/3, LESS
    • Bootstrap
    • JavaScript/jQuery
    • Mobile development
  • Strength in front-end development and UX a plus
  • Familiarity with SEO and web analytics a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

.NET Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled senior .NET developer with 7+ years of development experience to join our growing software development team. In this role, you will have a unique opportunity to architect and support a variety of internal systems and websites, and to provide mentorship to other team members. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive!

Primary Responsibilities

  • Support and improve a series of custom distributed applications which manage order fulfillment and inventory management, written in .NET, ColdFusion, and SQL
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable applications and services
  • Coordinate with business users to gather requirements
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies

Technologies/Competencies

  • Microsoft-stack development: .NET, C#, MSSQL
  • T-SQL or comparable relational database development skills
  • Software
    • Visual Studio 2010 and up
    • TFS ticketing and source control
  • Familiarity with WPF/MVVM a plus
  • Familiarity with MVC and JavaScript a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Bartenders/Waitresses/Waiters/Bussers - Bar Backs

Department: Retail
Location: Hamburg Super Store
Reports To: Management Team Members

We have an immediate need for outgoing, friendly and highly motivated individuals who will take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. This cigar retail Super Store is a 10,000 square feet location and a part of our highly successful and expanding Retail Division.

Requirements

This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including, but not limited to, customer focus, in store events, customer service and all operational functions within the retail store location. Candidates will have a willingness to “do what it takes” to get that job done and have fun! Providing the customer with the best cigar experience is our retail mission and is key to the success of the division, organization and your future career success.

Bartenders are responsible for providing drinks and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar.

Waitresses/Waiters are responsible for taking orders and serving beverage items to customers in a timely, friendly, enthusiastic and professional manner while using suggestive and selling techniques.

Bussers/Bar Backs kitchen experience is a requirement.

If you have a passion for people, service and cigars; and you would like to be a part of a diverse team of passionate professionals, please apply today!

These roles will be Part-Time.

Hamburg Retail Associates

Department: Retail
Location: Hamburg Super Store
Reports To: Management Team Members

We have an immediate need for or outgoing, friendly, highly motivated individuals who can take control of their career and go beyond today's standards to provide our customers with the best shopping experience possible. In addition to our Historic Downtown Bethlehem Factory Outlet and Bethlehem Township location, we expanded to a 3rd location, in Hamburg, PA.

Requirements

Full time opportunities for Experienced and Entry level associates are available. Retail experience preferred but not required. This is an open environment that demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location.

Full-time Associates are benefit eligible.

Senior .NET Developer

Department: Information Technology
Location: Corporate Headquarters
Reports To: Development Manager

Cigars International is the industry-leading online and direct marketer of fine, handmade cigars, gifts and accessories, and we’re looking for a skilled senior .NET developer with 7+ years of development experience to join our growing software development team. In this role, you will have a unique opportunity to architect and support a variety of internal systems and websites, and to provide mentorship to other team members. As the fastest growing cigar company in the country, we need passionate developers like you to help us thrive!

Primary Responsibilities

  • Support and improve a custom e-commerce platform written in C# .NET 4.0 MVC 3 and SQL
  • Support and improve a series of custom distributed applications which manage order fulfillment and inventory management, written in .NET, ColdFusion, and SQL
  • Create and maintain WCF services and other supporting applications
  • Write performant SQL stored procedures and propose database designs as required
  • Follow best practices to build maintainable, scalable applications and services
  • Coordinate with business users to gather requirements
  • Manage multiple priorities and projects to achieve business needs on time
  • Continually develop skills to stay current with best practices and technologies
  • Actively participate in ongoing design and architecture discussions
  • Provide mentoring and architecture/development advice to other members of the team

Technologies/Competencies

  • Microsoft-stack development: .NET, C#, MSSQL, IIS, MVC/Razor view engine, WCF
  • T-SQL or comparable relational database development skills
  • Software
  • Visual Studio 2010 and up
  • TFS ticketing and source control
  • Front End
  • HTML 5
  • CSS 2.1/3
  • JavaScript/jQuery
  • Mobile development
  • UX
  • Familiarity with SEO and web analytics a plus
  • Familiarity with WPF/MVVM a plus
  • A passion for technology and programming
  • Self-learner and willing to learn new skills and tools on the job as needed.
  • Excellent written and verbal communication skills—able to succinctly convey technical and logical questions and answers
  • Highly organized
  • Ability to creatively solve problems and find solutions to challenges

Interested candidates must send a Cover Letter identifying how your background, skills and experience match our Job Description including your salary requirements.

Pricing Analyst

Department: Merchandise and Purchasing
Location: Corporate Headquarters
Reports To: Merchandising Manager

We are currently seeking a Pricing Analyst with strong numeric and analytical skills to join the Merchandising team. The Pricing Analyst will be responsible for coordinating and implementing all pricing for our multiple business units along with comprehensive reporting. The role is ideal for someone with great attention to detail, organizational skills, a results-oriented mentality, and experience or a passion in working with numbers.

Primary Responsibilities:

  • Ownership of all retail pricing for five distinct business units.
  • Regular and strategic price changes focused on maximizing sales and profits.
  • Implementation/coordination of manufacturer-imposed price changes.
  • Maintenance of pricing for both printed catalogs and e-commerce websites.
  • Thorough and regular reporting on the impact of prior price changes with insights and recommendations using that data to drive future decisions.
  • Identify pricing trends, gaps, and opportunities and clearly communicate with the Merchandising team to aid in product and promotional development.
  • Become an authority and knowledge source for all manufacturer’s Minimum Advertised Pricing policies.
  • Complete daily competitive pricing analysis identifying price differences between us and our major competitors.
  • Coordinate A/B price-testing through different promotional campaigns.
  • Monitor and identify trends/changes in cost of goods. Develop strategies to lower cost of goods.
  • Strategic planning focused on utilizing pricing as a tool to meet our corporate goals and targets.
  • Be ready and willing to take on and/or assist with new tasks as needed.

Requirements/Core Competencies:

  • A Bachelor’s degree in business, finance, accounting, or equivalent experience is preferred.
  • Advanced skills and experience in Microsoft Excel a must.
  • Experience with Microsoft Dynamics AX a plus.
  • Ability to work in a smoke-friendly environment.
  • Technical agility to learn some proprietary software and tools.
  • Ability to clearly communicate and present.
  • Detail oriented to perform quick and accurate data-entry.
  • Ability to produce on-time quality deliverables in a deadline driven environment while balancing multiple priorities.
  • Strong organizational skills with a high degree of personal motivation and self-direction.
  • Strategic thinking ability, strong analytical skills, and results-focused.
  • Positive attitude, flexibility, and team orientation.
  • A general understanding or willingness to quickly learn the industry and pricing models of the premium cigar industry.

Please send a cover letter outlining your interest in this opportunity along you’re your salary expectations. Those not providing a cover letter will not be considered for this opportunity.

Inventory Control Manager

Department: Distribution Center
Location: Corporate Headquarters
Reports To: Warehouse Operations Manager

The Inventory Control Manager will play an important support role within the Distribution Center team. Under the direction of the Distribution Center Operations Manager, the Inventory Control Manager provides direction, leadership and supervision of all daily activities associated within designated warehouse work groups. This role has responsibility for supervising the Inventory Control, Counts and Sampler Assembly functions of the facility managing at least 20 hourly employees and is responsible for all aspects of inventory control, receiving, replenishment, sampler assembly, new associate training, and safety within the respective department.

The position necessitates excellent organizational skills and good verbal and written communication skills. Punctuality and good time management skills are necessary to meet deadlines, and a strong attention to detail.

Responsibilities/Essential Functions:

  • Maintains inventory cycle count and physical inventory programs.
  • Compiles, verifies and reports periodic statistical information to management.
  • Ensures compliance to inventory processes and procedures as well as compliance to contractual obligations.
  • Ability to write routine reports and correspondence.
  • Plans layout of inventory, warehouse, and other storage areas, considering turnover size, weight, and related factors of items stored.
  • Advises employees on care and preservation of items received, stored and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock and related problems.
  • Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial action to resolve discrepancies.
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Issues written and oral instructions to staff.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Adjusts errors and complaints.
  • Assists in maintaining the physical properties of the warehouse.
  • Trains employees on all aspects of their job within operation.
  • Prepares work schedules and reacts quickly and effectively regarding unexpected labor needs.
  • Experienced in working with WMS systems preferably with Manhattan SCALE or comparable WMS.
  • Manages labor hours and payroll in electronic timekeeping system.
  • Supervises employees in department in accordance with the organization’s policies and applicable laws.
  • Supervises employees including: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team in their decision-making efforts.
  • Provides direction in discussing and creating development plans.
  • Provides input into succession planning process.
  • Aligns individual goals for self and others with work area/functional goals.
  • Builds confidence and respect of others through a positive and energizing style
  • Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles.
  • Resolves day-to-day or routine problems using defined processes.
  • Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence.
  • Effectively listens to and explains difficult issues to reach shared understanding and build alignment.

Competencies:

  • Bachelor’s degree preferred but not required.
  • 5+ years of experience in a comparable role in a high-volume distribution center.
  • Experience with all warehouse equipment including stand-up and sit down forklifts.
  • Ability to ensure that responsibilities of employees and initiatives within the facility are supported and implemented.
  • Experience coordinating hourly employees performing functions in the following areas: inventory control, receiving, replenishment and sampler building.
  • Dividing time between the various functions to ensure steady workflow and optimum productivity.
  • Reviewing productivity numbers and aligning responsibilities to meet organizational goals and shifting labor to meet work demands.
  • Fostering an environment of teamwork within the operation while developing employees to achieve their goals and objectives.
  • Conducting performance reviews, documenting employee issues and taking correction action when appropriate.
  • Facilitating daily team meetings with all employees to motivate, communicate priorities and objectives and provide other critical information.
  • Monitoring and managing overtime.
  • Ensuring the proper completion of housekeeping duties.
  • Maintain a safe and healthful working environment by promoting safety at all levels of the operation and conducting required training per OSHA standards.

Please send a cover letter outlining your interest in this opportunity along with salary expectations to Dave Myers, davem@bethss.com in Human Resources. Those not providing a cover letter will not be considered for this opportunity.

E-mail Marketing Associate

Department: Marketing
Location: Corporate Headquarters
Reports To: eCommerce Marketing Manager

The selected candidate will assist our email team in the development and execution of email campaigns for multiple business units. He/she will proactively learn about our market and our target audiences and gain knowledge of successful email marketing tactics. The successful candidate will gain hands-on experience in creating and deploying emails using our email deployment and internal workflow systems. He/she will be expected to execute all assignments in a timely fashion while demonstrating initiative and accuracy. This is a great position for someone who has some experience in email deployment, but wants to build a career in e-mail marketing.

REQUIREMENTS

Primary Responsibilities

  • Assist in the creation and deployment of a large volume of bulk and segment-specific emails blasts for multiple customer lists
  • Consult with email team, eCommerce group and internal business teams.
  • Make recommendations to continually improve email performance by analyzing internal results, competitive data and industry trends
  • Provide reporting for all e-mail related promotional activity
  • Assist in development of email promotional schedule
  • Work with email content providers within organization, including merchandising, copy writers, photography, IT and graphic design, to ensure on-time deployment of emails
  • Support marketing team and organization

Core Competencies

  • Requires a bachelor's degree (preferably in Business, Marketing or Mathematics) with prior experience in the direct marketing field
  • One (1) year hands-on experience with an email program such as Lyris, MailChimp or ConstantContact
  • Highly organized and able to prioritize and execute multiple projects simultaneously, while maintaining meticulous attention to detail
  • A curious nature with a desire to understand and master new email marketing best practices
  • Extremely proficient with Excel and other MS Office Applications
  • Experience using HTML and CSS to enhance email design and functionality
  • Understands the need for meeting deadlines, time management, contingency planning, and knowledge of approval procedures
  • Ability to learn new software and internal processes quickly
  • Flexible and responsive to changing priorities and deadlines
  • Strong written and verbal communication skills

Please send a cover letter outlining your interest in this opportunity along with salary expectations. Those not providing a cover letter will not be considered for this opportunity.

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